We are willing to recommend you to try the CRT-261 Test Camp Questions learning guide from our company. Our products are high quality and efficiency test tools for all people with three versions which satisfy all your needs. If you buy our CRT-261 Test Camp Questions preparation questions, you can use our CRT-261 Test Camp Questions practice engine for study in anytime and anywhere. Stop hesitating. If you want to experience our exam dumps, hurry to click Goldmile-Infobiz to try our pdf real questions and answers. They have more competitiveness among fellow workers and are easier to be appreciated by their boss.
Salesforce Service Cloud Consultant CRT-261 So we can predict the real test precisely.
Our CRT-261 - Certification Preparation for Service Cloud Consultant Test Camp Questions preparation exam is compiled specially for it with all contents like exam questions and answers from the real CRT-261 - Certification Preparation for Service Cloud Consultant Test Camp Questions exam. Beyond knowing the answer, and actually understanding the CRT-261 Reliable Exam Registration test questions puts you one step ahead of the test. Completely understanding a concept and reasoning behind how something works, makes your task second nature.
If you purchasing our CRT-261 Test Camp Questions simulating questions, you will get a comfortable package services afforded by our considerate after-sales services. We respect your needs toward the useful CRT-261 Test Camp Questionspractice materials by recommending our CRT-261 Test Camp Questions guide preparations for you. And we give you kind and professional supports by 24/7, as long as you can have problems on our CRT-261 Test Camp Questions study guide, then you can contact with us.
Salesforce CRT-261 Test Camp Questions - Why not have a try?
All exam questions that contained in our CRT-261 Test Camp Questions study engine you should know are written by our professional specialists with three versions to choose from: the PDF, the Software and the APP online. In case there are any changes happened to the CRT-261 Test Camp Questions exam, the experts keep close eyes on trends of it and compile new updates constantly. It means we will provide the new updates of our CRT-261 Test Camp Questions preparation dumps freely for you later after your payment.
With our CRT-261 Test Camp Questions exam questions, you will easily get the favor of executives and successfully enter the gates of famous companies. You will have higher wages and a better development platform.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Microsoft PL-200 - Our company is responsible for our study materials. Microsoft AI-102-KR - For most users, access to the relevant qualifying examinations may be the first, so many of the course content related to qualifying examinations are complex and arcane. Studying with our SAP C-S4PM2-2507 actual exam, you can get the most professional information and achieve your dreaming scores by your first go. Therefore, getting the test Fortinet NSE7_CDS_AR-7.6 certification is of vital importance to our future employment. Our Microsoft MB-800 practice quiz will be the optimum resource.
Updated: May 28, 2022