In every area, timing counts importantly. With the advantage of high efficiency, our CRT-261 Test Cram Review practice materials help you avoid wasting time on selecting the important and precise content from the broad information. In such a way, you can confirm that you get the convenience and fast. To get the Salesforce CRT-261 Test Cram Review exam certification is the goal of many IT people & Network professionals. The pass rate of Goldmile-Infobiz is incredibly high. All customer information to purchase our CRT-261 Test Cram Review guide torrent is confidential to outsides.
Salesforce Service Cloud Consultant CRT-261 Then, you need to upgrade and develop yourself.
So you can see how you have done and know which kinds of questions of the CRT-261 - Certification Preparation for Service Cloud Consultant Test Cram Review exam are to be learned more. Whatever exam you choose to take, Goldmile-Infobiz training dumps will be very helpful to you. Because all questions in the actual test are included in Goldmile-Infobiz practice test dumps which provide you with the adequate explanation that let you understand these questions well.
The client can visit the website pages of our product and understand our CRT-261 Test Cram Review study materials in detail. You can see the demo, the form of the software and part of our titles. To better understand our CRT-261 Test Cram Review preparation questions, you can also look at the details and the guarantee.
Salesforce CRT-261 Test Cram Review - The talent is everywhere in modern society.
Customer first, service first is our principle of service. If you buy our CRT-261 Test Cram Review study guide, you will find our after sale service is so considerate for you. We are glad to meet your all demands and answer your all question about our CRT-261 Test Cram Review training materials. So do not hesitate and buy our CRT-261 Test Cram Review study guide, we believe you will find surprise from our products. you should have the right to enjoy the perfect after sale service and the high quality products!
All questions that may appear in the exam are included in our exam dumps. With the changes of exam outline, we also update our exam dumps at any time.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 2
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
Huawei H19-410_V1.0 - The data showed that our high pass rate is unbelievably 98% to 100%. There will be one version right for you and help you quickly pass the CheckPoint 156-561 with ease, so that you can obtain the most authoritative international recognition on your IT ability. Fortinet FCP_GCS_AD-7.6 - Different from other practice materials in the market our training materials put customers’ interests in front of other points, committing us to the advanced learning materials all along. The latest Ping Identity PAP-001 exam review materials offered by our Goldmile-Infobiz will help you complete the Ping Identity PAP-001 exam preparation in short time. Our company has spent more than 10 years on compiling HP HPE7-A03 study materials for the exam in this field, and now we are delighted to be here to share our HP HPE7-A03 learnign guide with all of the candidates for the exam in this field.
Updated: May 28, 2022