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QUESTION NO: 1 Universal Containers wants to implement Knowledge to assist agents with the resolution of cases. Which three recommendations should a consultant make to meet this requirement? Choose 3 answers A. Enable agents to create their own personal articles. B. Enable suggested articles on new cases. C. Create an email template to send articles as PDF attachments. D. Enable article submission during case close. E. Enable article customization for open cases. Answer: B,C,D
QUESTION NO: 2 Universal Containers is implementing a call center using CTI (Computer-telephony integration). Which three items, at a minimum, must be implemented and deployed to ensure success? Choose 3 answers A. Configure IVR auto response B. Configure call center definition C. Install CTI adapter using open CTI D. Deploy Call Center Directory E. Assign users to a call center Answer: B,C,E
QUESTION NO: 3 Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions? A. All of the above B. Reads the case C. Adds a related comment to the case D. Adds an activity or sends an email from the case record E. Edits the case Answer: E
QUESTION NO: 4 Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields. Which three features could be implemented to support this? Choose 3 answers A. Page Layouts B. Support Processes C. Article Types D. Omni-Channel E. Record Types Answer: B,D,E
QUESTION NO: 5 Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer. Which method should the Consultant suggest? A. On-Demand Email-to-Case B. Web-to-Case forms C. Standard Email-to-Case D. Omni-Channel routing Answer: C
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Updated: May 28, 2022
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CRT-261 PDF DEMO:
QUESTION NO: 1 Universal Containers wants to implement Knowledge to assist agents with the resolution of cases. Which three recommendations should a consultant make to meet this requirement? Choose 3 answers A. Enable agents to create their own personal articles. B. Enable suggested articles on new cases. C. Create an email template to send articles as PDF attachments. D. Enable article submission during case close. E. Enable article customization for open cases. Answer: B,C,D
QUESTION NO: 2 Universal Containers is implementing a call center using CTI (Computer-telephony integration). Which three items, at a minimum, must be implemented and deployed to ensure success? Choose 3 answers A. Configure IVR auto response B. Configure call center definition C. Install CTI adapter using open CTI D. Deploy Call Center Directory E. Assign users to a call center Answer: B,C,E
QUESTION NO: 3 Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions? A. All of the above B. Reads the case C. Adds a related comment to the case D. Adds an activity or sends an email from the case record E. Edits the case Answer: E
QUESTION NO: 4 Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields. Which three features could be implemented to support this? Choose 3 answers A. Page Layouts B. Support Processes C. Article Types D. Omni-Channel E. Record Types Answer: B,D,E
QUESTION NO: 5 Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer. Which method should the Consultant suggest? A. On-Demand Email-to-Case B. Web-to-Case forms C. Standard Email-to-Case D. Omni-Channel routing Answer: C
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CRT-261 PDF DEMO:
QUESTION NO: 1 Universal Containers wants to implement Knowledge to assist agents with the resolution of cases. Which three recommendations should a consultant make to meet this requirement? Choose 3 answers A. Enable agents to create their own personal articles. B. Enable suggested articles on new cases. C. Create an email template to send articles as PDF attachments. D. Enable article submission during case close. E. Enable article customization for open cases. Answer: B,C,D
QUESTION NO: 2 Universal Containers is implementing a call center using CTI (Computer-telephony integration). Which three items, at a minimum, must be implemented and deployed to ensure success? Choose 3 answers A. Configure IVR auto response B. Configure call center definition C. Install CTI adapter using open CTI D. Deploy Call Center Directory E. Assign users to a call center Answer: B,C,E
QUESTION NO: 3 Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions? A. All of the above B. Reads the case C. Adds a related comment to the case D. Adds an activity or sends an email from the case record E. Edits the case Answer: E
QUESTION NO: 4 Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields. Which three features could be implemented to support this? Choose 3 answers A. Page Layouts B. Support Processes C. Article Types D. Omni-Channel E. Record Types Answer: B,D,E
QUESTION NO: 5 Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer. Which method should the Consultant suggest? A. On-Demand Email-to-Case B. Web-to-Case forms C. Standard Email-to-Case D. Omni-Channel routing Answer: C
Now, you need the Huawei H25-621_V1.0 practice dumps which can simulate the actual test to help you. ACFE CFE-Financial-Transactions-and-Fraud-Schemes - Do not wait and hesitate any longer, your time is precious! Now you can learn Huawei H25-621_V1.0 skills and theory at your own pace and anywhere you want with top of the Huawei H25-621_V1.0 braindumps, you will find it's just like a pice a cake to pass Huawei H25-621_V1.0exam. HP HPE7-A01 - I suggest that you strike while the iron is hot since time waits for no one. Microsoft AZ-800 - What's more, our customers’ care is available 24/7 for all visitors on our pages.
