Our Salesforce CRT-261 Valid Cram Materials practice training material will help you to enhance your specialized knowledge and pass your actual test with ease. CRT-261 Valid Cram Materials questions are all checked and verified by our professional experts. Besides, the CRT-261 Valid Cram Materials answers are all accurate which ensure the high hit rate. Therefore, this is the point of our CRT-261 Valid Cram Materials exam materials, designed to allow you to spend less time and money to easily pass the exam. We are now in an era of technological development. You will successfully pass your actual test with the help of our high quality and high hit-rate CRT-261 Valid Cram Materials study torrent.
Salesforce Service Cloud Consultant CRT-261 So you can take a best preparation for the exam.
We offer guaranteed success with CRT-261 - Certification Preparation for Service Cloud Consultant Valid Cram Materials dumps questions on the first attempt, and you will be able to pass the CRT-261 - Certification Preparation for Service Cloud Consultant Valid Cram Materials exam in short time. Goldmile-Infobiz's training tool has strong pertinence, which can help you save a lot of valuable time and energy to pass IT certification exam. Our exercises and answers and are very close true examination questions.
Want to know what they said about us, visit our testimonial section and read first-hand experiences from verified users. Our Salesforce CRT-261 Valid Cram Materials exam brain dumps are regularly updated with the help of seasoned professionals. We see to it that our assessment is always at par with what is likely to be asked in the actual Salesforce CRT-261 Valid Cram Materials examination.
Salesforce CRT-261 Valid Cram Materials - It will help us to pass the exam successfully.
In every area, timing counts importantly. With the advantage of high efficiency, our CRT-261 Valid Cram Materials practice materials help you avoid wasting time on selecting the important and precise content from the broad information. In such a way, you can confirm that you get the convenience and fast. By studying with our CRT-261 Valid Cram Materials real exam for 20 to 30 hours, we can claim that you can get ready to attend the CRT-261 Valid Cram Materialsexam.
To get the Salesforce CRT-261 Valid Cram Materials exam certification is the goal of many IT people & Network professionals. The pass rate of Goldmile-Infobiz is incredibly high.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
All customer information to purchase our CheckPoint 156-315.82 guide torrent is confidential to outsides. Amazon SAA-C03 - Then, you need to upgrade and develop yourself. So you can see how you have done and know which kinds of questions of the Microsoft AZ-305 exam are to be learned more. Huawei H19-493_V1.0 - Whatever exam you choose to take, Goldmile-Infobiz training dumps will be very helpful to you. To better understand our SAP C-CPE-2409 preparation questions, you can also look at the details and the guarantee.
Updated: May 28, 2022