Ranking the top of the similar industry, we are known worldwide by helping tens of thousands of exam candidates around the world. To illustrate our CRT-261 Valid Exam Dumps.Zip study materials better, you can have an experimental look of them by downloading our CRT-261 Valid Exam Dumps.Zip demos freely. And you will find it is quite fast and convenient. We have free online service which means that if you have any trouble, we can provide help for you remotely in the shortest time. And we will give you the best advices on the CRT-261 Valid Exam Dumps.Zip practice engine. Though you can participate in the use of important factors, only the guarantee of high quality, to provide students with a better teaching method, thus our CRT-261 Valid Exam Dumps.Zip study dumps bring more outstanding teaching effect.
Salesforce Service Cloud Consultant CRT-261 It can help you to pass the exam.
Now, I am proud to tell you that our CRT-261 - Certification Preparation for Service Cloud Consultant Valid Exam Dumps.Zip study dumps are definitely the best choice for those who have been yearning for success but without enough time to put into it. After using our Fresh CRT-261 Dumps exam materials, they all passed the exam easily and thought it was a valuable learning experience. Learn and practice our Fresh CRT-261 Dumps exam questions during the preparation of the exam, it will answer all your doubts.
We can assure you that you will get the latest version of our CRT-261 Valid Exam Dumps.Zip training materials for free from our company in the whole year after payment. For we promise to give all of our customers one year free updates of our CRT-261 Valid Exam Dumps.Zip exam questions and we update our CRT-261 Valid Exam Dumps.Zip study guide fast and constantly. Do not miss the opportunity to buy the best CRT-261 Valid Exam Dumps.Zip preparation questions in the international market which will also help you to advance with the times.
Salesforce CRT-261 Valid Exam Dumps.Zip - Perhaps you do not understand.
Revision of your CRT-261 Valid Exam Dumps.Zip exam learning is as essential as the preparation. For that purpose, CRT-261 Valid Exam Dumps.Zip exam dumps contains specially created real exam like practice questions and answers. They are in fact meant to provide you the opportunity to revise your learning and overcome your CRT-261 Valid Exam Dumps.Zip exam fear by repeating the practice tests as many times as you can. Preparation for CRT-261 Valid Exam Dumps.Zip exam using our CRT-261 Valid Exam Dumps.Zip exam materials are sure to help you obtain your targeted percentage too.
As long as you are convenient, you can choose to use a computer to learn, you can also choose to use mobile phone learning. No matter where you are, you can choose your favorite equipment to study our CRT-261 Valid Exam Dumps.Zip learning materials.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
By using our updated APICS CPIM-8.0 products, you will be able to get reliable and relative APICS CPIM-8.0 exam prep questions, so you can pass the exam easily. Our Oracle 1Z0-1055-25 exam question can make you stand out in the competition. Our experts have worked hard for several years to formulate Palo Alto Networks NetSec-Architect exam braindumps for all examiners. HashiCorp Vault-Associate-002 - First, we have high pass rate as 98% to 100% which is unique in the market. In fact, you just need spend 20~30h effective learning time if you match Amazon SAP-C02-KR guide dumps and listen to our sincere suggestions.
Updated: May 28, 2022