You don't have to worry about not having a dedicated time to learn every day. You can learn our CRT-261 Valid Learning Materials exam torrent in a piecemeal time, and you don't have to worry about the tedious and cumbersome learning content. We will simplify the complex concepts by adding diagrams and examples during your study. Last but not least, our worldwide service after-sale staffs will provide the most considerable and comfortable feeling for you in twenty -four hours a day, as well as seven days a week incessantly. To ensure a more comfortable experience for users of CRT-261 Valid Learning Materials test material, we offer a thoughtful package. We always aim at improving our users’ experiences.
Salesforce Service Cloud Consultant CRT-261 So there is no matter of course.
Salesforce Service Cloud Consultant CRT-261 Valid Learning Materials - Certification Preparation for Service Cloud Consultant Come on! In traditional views, Study Materials CRT-261 Review practice materials need you to spare a large amount of time on them to accumulate the useful knowledge may appearing in the real exam. However, our Study Materials CRT-261 Review learning questions are not doing that way.
Combined with your specific situation and the characteristics of our CRT-261 Valid Learning Materials exam questions, our professional services will recommend the most suitable version of CRT-261 Valid Learning Materials study materials for you. We introduce a free trial version of the CRT-261 Valid Learning Materials learning guide because we want users to see our sincerity. CRT-261 Valid Learning Materials exam prep sincerely hopes that you can achieve your goals and realize your dreams.
Salesforce CRT-261 Valid Learning Materials - You must have no idea to choose which one.
We are amenable to offer help by introducing our CRT-261 Valid Learning Materials real exam materials and they can help you pass the Certification Preparation for Service Cloud Consultant practice exam efficiently. All knowledge is based on the real exam by the help of experts. By compiling the most important points of questions into our CRT-261 Valid Learning Materials guide prep our experts also amplify some difficult and important points. There is no doubt they are clear-cut and easy to understand to fulfill your any confusion about the exam. Our Certification Preparation for Service Cloud Consultant exam question is applicable to all kinds of exam candidates who eager to pass the exam. Last but not the least, they help our company develop brand image as well as help a great deal of exam candidates pass the exam with passing rate over 98 percent of our CRT-261 Valid Learning Materials real exam materials.
We believe that you must have paid more attention to the pass rate of the Certification Preparation for Service Cloud Consultant exam questions. If you focus on the study materials from our company, you will find that the pass rate of our products is higher than other study materials in the market, yes, we have a 99% pass rate, which means if you take our the CRT-261 Valid Learning Materials study dump into consideration, it is very possible for you to pass your exam and get the related certification.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
Microsoft MB-280 - Of course, if you fail to pass the exam, we will give you a 100% full refund. Respect the user's choice, will not impose the user must purchase the Microsoft AZ-104 practice materials. CompTIA 220-1102 - Our experts have many years’ experience in this particular line of business, together with meticulous and professional attitude towards jobs. EMC D-PWF-OE-00 - One of the great advantages of buying our product is that can help you master the core knowledge in the shortest time. Cisco 200-301-KR - As well as our after-sales services.
Updated: May 28, 2022