Excellent Salesforce CRT-261 Vce Exam Simulator study guide make candidates have clear studying direction to prepare for your test high efficiently without wasting too much extra time and energy. Do you feel bored about current jobs and current life? Go and come to obtain a useful certificate! CRT-261 Vce Exam Simulator study guide is the best product to help you achieve your goal. Our latest CRT-261 Vce Exam Simulator quiz prep aim at assisting you to pass the CRT-261 Vce Exam Simulator exam and making you ahead of others. Under the support of our study materials, passing the exam won’t be an unreachable mission. Firstly we provide one-year service warranty for every buyer who purchased CRT-261 Vce Exam Simulator valid exam collection materials.
Salesforce Service Cloud Consultant CRT-261 PDF version is easy for read and print out.
In fact, a lot of our loyal customers have became our friends and only relay on our CRT-261 - Certification Preparation for Service Cloud Consultant Vce Exam Simulator study braindumps. Once you have well prepared with our CRT-261 New Test Questions Explanations dumps collection, you will go through the formal test without any difficulty. To help people pass exam easily, we bring you the latest CRT-261 New Test Questions Explanations exam prep for the actual test which enable you get high passing score easily in test.
Up to now, more than 98 percent of buyers of our CRT-261 Vce Exam Simulator practice braindumps have passed it successfully. And our CRT-261 Vce Exam Simulator training materials can be classified into three versions: the PDF, the software and the app version. Though the content is the same, but the displays are different due to the different study habbits of our customers.
Salesforce CRT-261 Vce Exam Simulator - To choose us is to choose success!
A lot of our candidates used up all examination time and leave a lot of unanswered questions of the CRT-261 Vce Exam Simulator exam questions. It is a bad habit. In your real exam, you must answer all questions in limited time. So you need our timer to help you on CRT-261 Vce Exam Simulator practice guide. Our timer is placed on the upper right of the page. The countdown time will run until it is time to submit your exercises of the CRT-261 Vce Exam Simulator study materials. Also, it will remind you when the time is soon running out.
CRT-261 Vce Exam Simulator certifications are thought to be the best way to get good jobs in the high-demanding market. There is a large range of CRT-261 Vce Exam Simulator certifications that can help you improve your professional worth and make your dreams come true.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
ACMP Global CCMP - While the product of Goldmile-Infobiz is a good guarantee of the resource of information. Splunk SPLK-1003 - Any of the three versions can work in an offline state, and the version makes it possible that the websites is available offline. You can free download part of Goldmile-Infobiz's practice questions and answers about Salesforce certification HP HPE7-A12 exam online. With scientific review and arrangement from professional experts as your backup, and the most accurate and high quality content of our SAP C_S4CS_2508 study materials, you will cope with it like a piece of cake. Goldmile-Infobiz is a website which provide you a training about Salesforce certification Microsoft AZ-204-KR exam related technical knowledge.
Updated: May 28, 2022