Also, our study materials have built good reputation in the market. You can totally fell relieved. Come to buy our CRT-261 Latest Exam Collection Pdf exam questions and you will feel grateful for your right choice. Just come and buy it! What was your original intention of choosing a product? I believe that you must have something you want to get. With the training materials we provide, you can take a better preparation for the exam.
Salesforce Service Cloud Consultant CRT-261 So our customers can pass the exam with ease.
If you are still waiting, still hesitating, or you are very depressed how through Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Latest Exam Collection Pdf certification exam. Our PDF version can be printed and you can take notes as you like. We know that every user has their favorite.
We should use the most relaxed attitude to face all difficulties. Although Salesforce CRT-261 Latest Exam Collection Pdf exam is very difficult, but we candidates should use the most relaxed state of mind to face it. Because Goldmile-Infobiz's Salesforce CRT-261 Latest Exam Collection Pdf exam training materials will help us to pass the exam successfully.
All the help provided by Salesforce CRT-261 Latest Exam Collection Pdf test prep is free.
Our CRT-261 Latest Exam Collection Pdf vce braindumps will boost your confidence for taking the actual test because the pass rate of our preparation materials almost reach to 98%. You can instantly download the free trial of CRT-261 Latest Exam Collection Pdf exam pdf and check its credibility before you decide to buy. Our CRT-261 Latest Exam Collection Pdf free dumps are applied to all level of candidates and ensure you get high passing score in their first try.
Knowledge is wealth. Modern society needs solid foundation, broad knowledge, and comprehensive quality of compound talents.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Our HP HPE3-CL03 training materials cover the most content of the real exam and the accuracy of our HP HPE3-CL03 test answers is 100% guaranteed. Microsoft AZ-801 - Whenever it is possible, you can begin your study as long as there has a computer. Our Adobe AD0-E409 test engine allows you to practice until you think it is ok. Please believe that SAP C_TS422_2504 learning materials will be your strongest backing from the time you buy our SAP C_TS422_2504 practice braindumps to the day you pass the exam. To get the Microsoft MS-102-KR certification is considered as the most direct-viewing way to make big change in your professional profile, and we are the exact Microsoft MS-102-KR exam braindumps vendor.
Updated: May 28, 2022