When we get into the job, our CRT-261 Latest Study Questions Ppt learning materials may bring you a bright career prospect. Companies need employees who can create more value for the company, but your ability to work directly proves your value. Our CRT-261 Latest Study Questions Ppt learning materials can help you improve your ability to work in the shortest amount of time, thereby surpassing other colleagues in your company, for more promotion opportunities and space for development. The benefits of CRT-261 Latest Study Questions Ppt study guide for you are far from being measured by money. CRT-261 Latest Study Questions Ppt guide torrent has a first-rate team of experts, advanced learning concepts and a complete learning model. All your worries can be wiped out because our CRT-261 Latest Study Questions Ppt learning quiz is designed for you.
Salesforce Service Cloud Consultant CRT-261 It can maximize the efficiency of your work.
Our company has employed a lot of excellent experts and professors in the field in the past years, in order to design the best and most suitable CRT-261 - Certification Preparation for Service Cloud Consultant Latest Study Questions Ppt study materials for all customers. With Goldmile-Infobiz's Salesforce CRT-261 Trusted Exam Resource exam training materials you can pass the Salesforce CRT-261 Trusted Exam Resource exam easily. The training tools which designed by our website can help you pass the exam the first time.
So just open our websites in your computer. You will have easy access to all kinds of free trials of the CRT-261 Latest Study Questions Ppt practice materials. You can apply for many types of CRT-261 Latest Study Questions Ppt exam simulation at the same time.
Salesforce CRT-261 Latest Study Questions Ppt - The dumps are provided by Goldmile-Infobiz.
Goldmile-Infobiz can provide a shortcut for you and save you a lot of time and effort. Goldmile-Infobiz will provide good training tools for your Salesforce certification CRT-261 Latest Study Questions Ppt exam and help you pass Salesforce certification CRT-261 Latest Study Questions Ppt exam. If you see other websites provide relevant information to the website, you can continue to look down and you will find that in fact the information is mainly derived from our Goldmile-Infobiz. Our Goldmile-Infobiz provide the most comprehensive information and update fastest.
However, our promise of "No help, full refund" doesn't shows our no confidence to our products; oppositely, it expresses our most sincere and responsible attitude to reassure our customers. With our professional CRT-261 Latest Study Questions Ppt exam software, you will be at ease about your CRT-261 Latest Study Questions Ppt exam, and you will be satisfied with our after-sale service after you have purchased our CRT-261 Latest Study Questions Ppt exam software.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 2
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 3
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Huawei H14-711_V1.0 - A lot of people who participate in the IT professional certification exam was to use Goldmile-Infobiz's practice questions and answers to pass the exam, so Goldmile-Infobiz got a high reputation in the IT industry. Are you still looking for Esri EUNA_2024 exam materials? Don't worry about it, because you find us, which means that you've found a shortcut to pass Esri EUNA_2024 certification exam. EMC D-ECS-DY-23 - Some people who used our simulation test software to pass the IT certification exam to become a Goldmile-Infobiz repeat customers. As busy working staff good ITIL ITIL-4-Transition test simulations will be helper for your certification. Because the materials they provide are specialized for Salesforce certification ITIL ITIL-4-Foundation exam, so they didn't attract the examinee's attention.
Updated: May 28, 2022