You will love our CRT-261 Latest Test Collection Free exam questions as long as you have a try! Mercenary men lust for wealth, our company offer high quality CRT-261 Latest Test Collection Free practice engine rather than focusing on mercenary motives. They are high quality and high effective CRT-261 Latest Test Collection Free training materials and our efficiency is expressed clearly in many aspects for your reference. Our CRT-261 Latest Test Collection Free study material always regards helping students to pass the exam as it is own mission. And we have successfully helped numerous of the candidates pass their exams. We understand your drive of the certificate, so you have a focus already and that is a good start.
Salesforce Service Cloud Consultant CRT-261 You need to have a brave attempt.
We are glad to help you get the certification with our best CRT-261 - Certification Preparation for Service Cloud Consultant Latest Test Collection Free study materials successfully. Selecting the Goldmile-Infobiz is equal to be 100% passing the exam. Goldmile-Infobiz have a professional IT team to do research for practice questions and answers of the Salesforce CRT-261 Reliable Exam Questions exam certification exam.
On the one hand, by the free trial services you can get close contact with our products, learn about the detailed information of our CRT-261 Latest Test Collection Free study materials, and know how to choose the different versions before you buy our products. On the other hand, using free trial downloading before purchasing, I can promise that you will have a good command of the function of our CRT-261 Latest Test Collection Free exam prepare. According to free trial downloading, you will know which version is more suitable for you in advance and have a better user experience.
Salesforce CRT-261 Latest Test Collection Free - You must work hard to upgrade your IT skills.
Our CRT-261 Latest Test Collection Free exam questions can meet your needs to the maximum extent, and our CRT-261 Latest Test Collection Free learning materials are designed to the greatest extent from the customer's point of view. So you don't have to worry about the operational complexity. As soon as you enter the learning interface of our system and start practicing our CRT-261 Latest Test Collection Free learning materials on our Windows software, you will find small buttons on the interface. It is very easy and convenient to use and find.
SOFT version dumps is a test engine which can measure what your preparations for the exam. If you want to know whether you prepare well for the test, you can take advantage of the SOFT version dumps to measure your ability.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
Network Appliance NS0-076 - Their masterpieces are instrumental to offer help and improve your performance in the real exam. Our professional IT team of Goldmile-Infobiz continues updating and improving Medical Tests PTCE exam dumps in order to guarantee you win the exam while you are preparing for the exam. VMware 250-612 - Both normal and essential exam knowledge is written by them with digestible ways to understand. The aim that we try our best to develop the Broadcom 250-584 exam software is to save you money and time, and offer the effective help for you to pass the exam during your preparation for Broadcom 250-584 exam. Python Institute PCEP-30-02 - But if you buy our Certification Preparation for Service Cloud Consultant test torrent you only need 1-2 hours to learn and prepare the exam and focus your main attention on your most important thing.
Updated: May 28, 2022