IN a short time of using Goldmile-Infobiz's simulation test, you can 100% pass the exam. So spending a small amount of time and money in exchange for such a good result is worthful. Please add Goldmile-Infobiz's training tool in your shopping cart now. Our methods are tested and proven by more than 90,000 successful Salesforce certification examinees whose trusted Goldmile-Infobiz. Want to know what they said about us, visit our testimonial section and read first-hand experiences from verified users. These training products to help you pass the exam, we guarantee to refund the full purchase cost.
Salesforce Service Cloud Consultant CRT-261 In every area, timing counts importantly.
To get the Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Latest Test Guide Materials exam certification is the goal of many IT people & Network professionals. People who can contact with your name, e-mail, telephone number are all members of the internal corporate. The privacy information provided by you only can be used in online support services and providing professional staff remote assistance.
At present, Salesforce CRT-261 Latest Test Guide Materials exam is very popular. Do you want to get Salesforce CRT-261 Latest Test Guide Materials certificate? If it is ok, don't hesitate to sign up for the exam. And don't worry about how to pass the test, Goldmile-Infobiz certification training will be with you.
Salesforce CRT-261 Latest Test Guide Materials - Quickly, you will become the millionaire.
CRT-261 Latest Test Guide Materials Exam is just a piece of cake if you have prepared for the exam with the helpful of Goldmile-Infobiz's exceptional study material. If you are a novice, begin from CRT-261 Latest Test Guide Materials study guide and revise your learning with the help of testing engine. CRT-261 Latest Test Guide Materials Exam brain dumps are another superb offer of Goldmile-Infobiz that is particularly helpful for those who want to the point and the most relevant content to pass CRT-261 Latest Test Guide Materials exam. With all these products, your success is assured with 100% money back guarantee.
As you may know that the windows software of the CRT-261 Latest Test Guide Materials study materials only supports windows operating system. Also, it needs to run on Java environment.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
If you are a diligent person, we strongly advise you to try our IBM C1000-189 real test. With our IIA IIA-CIA-Part3-CN real exam, we look forward to your joining. It is universally acknowledged that mock examination is of great significance for those who are preparing for the exam since candidates can find deficiencies of their knowledge as well as their shortcomings in the practice test, so that they can enrich their knowledge before the real Salesforce Salesforce-MuleSoft-Developer-I exam. There is a lot of data to prove that our IAPP CIPT practice guide has achieved great success. Huawei H25-621_V1.0 - Are you still worried about the exam? Don’t worry!
Updated: May 28, 2022