We have brought in an experienced team of experts to develop our CRT-261 Valid Exam Cram Pdf study materials, which are close to the exam syllabus. With the help of our CRT-261 Valid Exam Cram Pdf practice guide, you don't have to search all kinds of data, because our products are enough to meet your needs. And our CRT-261 Valid Exam Cram Pdf leanring guide can help you get all of the keypoints and information that you need to make sure that you will pass the exam. Successful people are never satisfying their current achievements. So they never stop challenging themselves. But you don't have to worry about this when buying our CRT-261 Valid Exam Cram Pdf actual exam.
Salesforce Service Cloud Consultant CRT-261 Goldmile-Infobiz has a huge IT industry elite team.
Salesforce Service Cloud Consultant CRT-261 Valid Exam Cram Pdf - Certification Preparation for Service Cloud Consultant There are so many of them that they make you believe that their product is what you are looking for. Now many IT professionals agree that Salesforce certification CRT-261 Certification Exam exam certificate is a stepping stone to the peak of the IT industry. Salesforce certification CRT-261 Certification Exam exam is an exam concerned by lots of IT professionals.
CRT-261 Valid Exam Cram Pdf study engine is so amazing. What are you waiting for? The hit rate of CRT-261 Valid Exam Cram Pdf study engine is very high.
Salesforce CRT-261 Valid Exam Cram Pdf - Remember, the fate is in your own hands.
Continuous improvement is a good thing. If you keep making progress and transcending yourself, you will harvest happiness and growth. The goal of our CRT-261 Valid Exam Cram Pdf latest exam guide is prompting you to challenge your limitations. People always complain that they do nothing perfectly. The fact is that they never insist on one thing and give up quickly. Our CRT-261 Valid Exam Cram Pdf study dumps will assist you to overcome your shortcomings and become a persistent person. Once you have made up your minds to change, come to purchase our CRT-261 Valid Exam Cram Pdf training practice.
With this certification you will not be eliminated, and you will be a raise. Some people say that to pass the Salesforce CRT-261 Valid Exam Cram Pdf exam certification is tantamount to success.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
The content of our ACFE CFE-Investigation learning guide is consistent with the proposition law all the time. Cisco 300-710 - So, it can save much time for us. Our Fortinet FCP_FSM_AN-7.2 study guide is carefully edited and reviewed by our experts. Huawei H25-631_V1.0 - This is because IT experts can master the question point well, so that all questions the candidates may come across in the actual test are included in Goldmile-Infobiz exam dumps. In addition, the passing rate of our Amazon CLF-C02-KR study materials is very high, and we are very confident to ensure your success.
Updated: May 28, 2022