Our CRT-261 Valid Practice Questions Ebook practice materials comprise of a number of academic questions for your practice, which are interlinked and helpful for your exam. So their perfection is unquestionable. As a result, CRT-261 Valid Practice Questions Ebook real exam win worldwide praise and acceptance. We are in dire to help you conquer any questions about CRT-261 Valid Practice Questions Ebook training materials emerging during your review. If you want to be accepted as an indispensable member in your working condition, and obliterate opponents from a great distance, start by using our CRT-261 Valid Practice Questions Ebook exam prep to pass the CRT-261 Valid Practice Questions Ebook exam now. High speed running completely has no problem at all.
Salesforce Service Cloud Consultant CRT-261 Goldmile-Infobiz will help you achieve your dream.
Salesforce Service Cloud Consultant CRT-261 Valid Practice Questions Ebook - Certification Preparation for Service Cloud Consultant Facts proved that if you do not have the certification, you will be washed out by the society. CRT-261 Reliable Braindumps Sheet study materials including the official Salesforce CRT-261 Reliable Braindumps Sheet certification training courses, Salesforce CRT-261 Reliable Braindumps Sheet self-paced training guide, CRT-261 Reliable Braindumps Sheet exam Goldmile-Infobiz and practice, CRT-261 Reliable Braindumps Sheet online exam CRT-261 Reliable Braindumps Sheet study guide. CRT-261 Reliable Braindumps Sheet simulation training package designed by Goldmile-Infobiz can help you effortlessly pass the exam.
All those versions of usage has been well-accepted by them. They are the PDF, Software and APP online versions of our CRT-261 Valid Practice Questions Ebook study guide. Originating the CRT-261 Valid Practice Questions Ebook exam questions of our company from tenets of offering the most reliable backup for customers, and outstanding results have captured exam candidates’ heart for their functions.
Salesforce CRT-261 Valid Practice Questions Ebook - All contents are passing rigid inspection.
In order to provide you with the best IT certification exam dumps forever, Goldmile-Infobiz constantly improve the quality of exam dumps and update the dumps on the basis of the latest test syllabus at any time. Goldmile-Infobiz is your best choice on the market today and is recognized by all candidates for a long time. If you don't believe what I say, you can know the information by asking around. Somebody must have been using Goldmile-Infobiz dumps. We assure Goldmile-Infobiz provide you with the latest and the best questions and answers which will let you pass the exam at the first attempt.
Also, it will display how many questions of the CRT-261 Valid Practice Questions Ebook exam questions you do correctly and mistakenly. In a word, you can compensate for your weakness and change a correct review plan of the study materials.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
WGU Managing-Cloud-Security - There are two versions of Goldmile-Infobiz dumps. The software version of the IIA IIA-CIA-Part3 exam reference guide is very practical. Real Estate Maryland-Real-Estate-Salesperson - Once you have checked our demo, you will find the study materials we provide are what you want most. Firstly, our pass rate for IBM S2000-025 training guide is unmatched high as 98% to 100%. Have you ever tried our IT exam certification software provided by our Goldmile-Infobiz? If you have, you will use our Databricks Associate-Developer-Apache-Spark-3.5 exam software with no doubt.
Updated: May 28, 2022