Just come to buy our CRT-261 Valid Test Dumps File learning guide and you will love it. CRT-261 Valid Test Dumps File study materials can expedite your review process, inculcate your knowledge of the exam and last but not the least, speed up your pace of review dramatically. The finicky points can be solved effectively by using our CRT-261 Valid Test Dumps File exam questions. There are rare products which can rival with our products and enjoy the high recognition and trust by the clients like our products. Our products provide the CRT-261 Valid Test Dumps File test guide to clients and help they pass the test CRT-261 Valid Test Dumps File certification which is highly authorized and valuable. Free demos are understandable and part of the CRT-261 Valid Test Dumps File exam materials as well as the newest information for your practice.
Salesforce Service Cloud Consultant CRT-261 Also, annual official test is also included.
No matter what kind of learning method you like, you can find the best one for you at CRT-261 - Certification Preparation for Service Cloud Consultant Valid Test Dumps File exam materials. All consumers who are interested in CRT-261 Test Dumps guide materials can download our free trial database at any time by visiting our platform. During the trial process, you can learn about the three modes of CRT-261 Test Dumps study quiz and whether the presentation and explanation of the topic in CRT-261 Test Dumps preparation questions is consistent with what you want.
We guarantee that if you under the guidance of our CRT-261 Valid Test Dumps File study tool step by step you will pass the exam without a doubt and get a certificate. Our learning materials are carefully compiled over many years of practical effort and are adaptable to the needs of the exam. We firmly believe that you cannot be an exception.
Salesforce CRT-261 Valid Test Dumps File - Sharp tools make good work.
Add Goldmile-Infobiz's products to cart now! You will have 100% confidence to participate in the exam and disposably pass Salesforce certification CRT-261 Valid Test Dumps File exam. At last, you will not regret your choice.
when you buy our CRT-261 Valid Test Dumps File simulating exam, our website will use professional technology to encrypt the privacy of every user to prevent hackers from stealing. We believe that business can last only if we fully consider it for our customers, so we will never do anything that will damage our reputation.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Microsoft GH-200 - Goldmile-Infobiz's providing training material is very close to the content of the formal examination. But our SAP C-S4CS-2508 study materials have the high pass rate as 98% to 100%, so it is guarantee for you to pass. Salesforce Analytics-Con-301 - We will provide one year free update service for those customers who choose Goldmile-Infobiz's products. If you also look forward to change your present boring life, maybe trying your best to have the Amazon SCS-C02 certification is a good choice for you. Nutanix NCP-MCA - Our resources are constantly being revised and updated, with a close correlation.
Updated: May 28, 2022