If you have any questions about purchasing CRT-261 Valid Test Topics Pdf exam software, you can contact with our online support who will give you 24h online service. Your personal experience convinces all. You can easily download the free demo of CRT-261 Valid Test Topics Pdf brain dumps on our Goldmile-Infobiz. And higher chance of desirable salary and managers’ recognition, as well as promotion will not be just dreams. Choosing from a wide assortment of practice materials, rather than aiming solely to make a profit from our CRT-261 Valid Test Topics Pdf latest material, we are determined to offer help. Maybe you have heard that the important CRT-261 Valid Test Topics Pdf exam will take more time or training fee, because you haven't use our CRT-261 Valid Test Topics Pdf exam software provided by our Goldmile-Infobiz.
Salesforce Service Cloud Consultant CRT-261 We are waiting for you.
Goldmile-Infobiz provides the most updated and accurate CRT-261 - Certification Preparation for Service Cloud Consultant Valid Test Topics Pdf study pdf for clearing your actual test. For instance, our CRT-261 Standard Answers exam questions fully accords with your requirements. Knowledge makes prominent contributions to human civilization and progress.
You can check out the interface, question quality and usability of our CRT-261 Valid Test Topics Pdf practice exams before you decide to buy it. You can download our CRT-261 Valid Test Topics Pdf test engine and install it on your phone or other device, then if you are waiting for the bus or on the subway, you can take CRT-261 Valid Test Topics Pdf exam dumps out for study. The promotion is regular, so please hurry up to get the most cost-effective Salesforce prep exam dumps.
Salesforce CRT-261 Valid Test Topics Pdf - You can check the quality and validity by them.
Your selection on the riht tool to help your pass the CRT-261 Valid Test Topics Pdf exam and get the according certification matters a lot for the right CRT-261 Valid Test Topics Pdf exam braindumps will spread you a lot of time and efforts. Our CRT-261 Valid Test Topics Pdf study guide is the most reliable and popular exam product in the marcket for we only sell the latest CRT-261 Valid Test Topics Pdf practice engine to our clients and you can have a free trial before your purchase.
However, if you choose Goldmile-Infobiz, you will find gaining Salesforce certification CRT-261 Valid Test Topics Pdf exam certificate is not so difficult. Goldmile-Infobiz training tool is very comprehensive and includes online services and after-sales service.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
If you can’t wait getting the certificate, you are supposed to choose our IBM C1000-182 study guide. Goldmile-Infobiz is a website that provide the counseling courses for IT professionals to participate in Salesforce certification Salesforce Sales-Admn-202 exam and help them get the Salesforce Salesforce Sales-Admn-202 certification. As a consequence you are able to keep pace with the changeable world and remain your advantages with our ITIL ITIL4-DPI training braindumps. Huawei H12-821_V1.0 - Goldmile-Infobiz can 100% guarantee you to pass the exam, if you fail to pass the exam, we will full refund to you. If you put just a bit of extra effort, you can score the highest possible score in the real SAP C-BCBTM-2502 exam because our SAP C-BCBTM-2502 exam preparation dumps are designed for the best results.
Updated: May 28, 2022