In order to gain the trust of new customers, CRT-261 Valid Study Guide Free Download practice materials provide 100% pass rate guarantee for all purchasers. We have full confidence that you can successfully pass the exam as long as you practice according to the content provided by CRT-261 Valid Study Guide Free Download exam dump. Of course, if you fail to pass the exam, we will give you a 100% full refund. First, users can have a free trial of CRT-261 Valid Study Guide Free Download test prep, to help users better understand the CRT-261 Valid Study Guide Free Download study guide. If the user discovers that the product is not appropriate for him, the user can choose another type of learning material. Though the content is the same, but their displays are totally different and functionable.
Salesforce Service Cloud Consultant CRT-261 Stop hesitation!
Our CRT-261 - Certification Preparation for Service Cloud Consultant Valid Study Guide Free Download learning guide has been enriching the content and form of the product in order to meet the needs of users. If you are interested in our products, I believe that after your trial, you will certainly not hesitate to buy it. All consumers who are interested in CRT-261 Valid Practice Questions Free guide materials can download our free trial database at any time by visiting our platform.
If you eventually fail the exam, we will refund the fee by the contract. We are confident that in the future, our CRT-261 Valid Study Guide Free Download study tool will be more attractive and the pass rate will be further enhanced. As the authoritative provider of CRT-261 Valid Study Guide Free Download guide training, we can guarantee a high pass rate compared with peers, which is also proved by practice.
Salesforce CRT-261 Valid Study Guide Free Download - Of course, you can also experience it yourself.
As we all know, there are many reasons for the failure of the CRT-261 Valid Study Guide Free Download exam, such as chance, the degree of knowledge you master. Although the CRT-261 Valid Study Guide Free Download exam is an exam to test your mastery of the knowledge of CRT-261 Valid Study Guide Free Download, but there are so many factor to influence the result. As long as you choose our CRT-261 Valid Study Guide Free Download exam materials, you never have to worry about this problem. Because we will provide you a chance to replace other exam question bank if you didn’t pass the CRT-261 Valid Study Guide Free Download exam at once. What’s more important it’s that also free of charge only if you provide relevant proof. It is very convenient to replace and it's not complicated at all. It will not cause you any trouble.
With years of experience dealing with CRT-261 Valid Study Guide Free Download exam, they have thorough grasp of knowledge which appears clearly in our CRT-261 Valid Study Guide Free Download exam questions. All CRT-261 Valid Study Guide Free Download study materials you should know are written in them with three versions to choose from: the PDF, Software and APP online versions.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
When the some candidates through how many years attempted to achieve a goal to get SAP C_SIGPM_2403 certification, had still not seen success hope, candidate thought always depth is having doubts unavoidably bog: can I get SAP C_SIGPM_2403 certification? When can I get SAP C_SIGPM_2403 certification? In this a succession of question behind, is following close on is the suspicion and lax. So our high efficiency APICS CSCP-KR torrent question can be your best study partner. SAP C_ARP2P_2508 - Advances in technology allow us to learn freely on mobile devices. However, our Microsoft MS-102-KR real questions are high efficient priced with reasonable amount, acceptable to exam candidates around the world. We can guarantee that you will love learning our Cisco 300-715 preparation engine as long as you have a try on it.
Updated: May 28, 2022