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CIS-ITSM PDF DEMO:
QUESTION NO: 1
What is the purpose of "reassignment_count" field in incident table?
A. It stores the number of times the "Assignment group" value changed.
B. It stores the number of times the "Assigned to" value changed.
C. It stored the number of times the incident was reassigned to the caller.
D. It stored the number of times the incident was reopened by the caller.
Answer: A
QUESTION NO: 2
What is the purpose of "Cascade Variables" checkbox in order guide?
A. If checked, it applies the same formatting used for order guide variables to all catalog items added to it.
B. If checked, it automatically adds variables to all catalog items in an order guide with the same variable names in the order guide.
C. If checked, it auto-populates catalog item variables with names similar to order guide variables.
D. If checked, it prevents duplication of variable names in catalog items added to order guide.
Answer: C
QUESTION NO: 3
What is the base table for CMDB?
A. ci
B. cmdb
C. cmdb_ci
D. base_ci
Answer: B
QUESTION NO: 4
What is the purpose of the "Attachment Link" check box in the knowledge article form?
A. It adds the article as a link to another article.
B. It allows downloading the article without opening the article standard view.
C. It inserts a hyperlink to the article which can be linked to another article, ServiceNow page, or external content.
D. It attaches the article to the email notifications that are linked with it.
Answer: B
QUESTION NO: 5
Which of the following users has the permission to reopen an incident?
A. Itil User
B. Incident Manager
C. Incident caller
D. Itil Admin
E. None of the listed answers
Answer: C
Explanation
Only the incident opener can reopen it.
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Updated: May 28, 2022