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QUESTION NO: 1
Which of the following record types would you use in order to propose a new standard change template?
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D. Content Item
Answer: B
QUESTION NO: 2
According to ServiceNow recommendations, the user who makes a service request should be informed about the expectations for approval and delivery.
A. True
B. False
Answer: A
QUESTION NO: 3
What is the purpose of the "Attachment Link" check box in the knowledge article form?
A. It adds the article as a link to another article.
B. It allows downloading the article without opening the article standard view.
C. It inserts a hyperlink to the article which can be linked to another article, ServiceNow page, or external content.
D. It attaches the article to the email notifications that are linked with it.
Answer: B
QUESTION NO: 4
What is the purpose of "reassignment_count" field in incident table?
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C. It stored the number of times the incident was reassigned to the caller.
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Answer: A
QUESTION NO: 5
An administrator has unchecked the "Enable content pack creation" checkbox after users had created content packs.
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Updated: May 28, 2022