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C-C4HL2C-92 PDF DEMO:
QUESTION NO: 1
What are examples of no touch customer experiences?
A. email
B. push notification
C. call
D. chatbot
Answer: B,D
QUESTION NO: 2
What types of scores does SAP Marketing Cloud provide to enrich customer and consumer profiles?
A. Ranking Scores
B. Benchmark Scores
C. Heuristic Scores
D. Predictive Scores
Answer: C,D
QUESTION NO: 3
What is X + O Data?
A. Expert + Observation
B. Expert + Operational
C. Experience + Observation
D. Experience + Operational
Answer: D
QUESTION NO: 4
Define the stage: A customer interaction is captured and scored, creating a lead. Market retargets the customer to remind him/her of the offer with the goal of handling the lead to sales, potential is qualified and lead is converted to opportunity.
A. Lead-to-Opportunity
B. Contact-to-lead
C. Opportunity-to-Quote/Cart
D. Quote-to-Order
Answer: A
QUESTION NO: 5
What is a logical step that can be taken, if SAP Marketing Cloud generates a campaign that did not get a response from the customer?
A. SAP Marketing Cloud should automatically discard the contact
B. SAP Marketing Cloud can retarget customers and remind them of new offers
C. SAP Marketing Cloud can generate automatic calls to remind them of the offer
D. SAP Marketing Cloud can archive the customer and mark them for deletion
Answer: B
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Updated: May 28, 2022