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QUESTION NO: 1
The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third patty performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
A. Verification
B. Repair
C. Submission
D. Review
Answer: B
QUESTION NO: 2
In an application for configuring hardware equipment for new employees, the manager chooses a laptop model from a drop-down list. The list of available laptop models is maintained in an external system and may change over time.
Which of the following do you use as the data source for this drop-down list?
A. A local list
B. A data table
C. A data page
D. A data transform
Answer: C
QUESTION NO: 3
An online shopping application allows customers to select the item quantity of different goods and add items to the shopping cart. In the shopping cart, the application displays the price for each item type, indicates the quantity of each item type, calculate the total item prices, and calculate the total cost for all items in the shopping cart. The application pulls the price of each item type from a data page that references an external inventory management system.
Select two unit tests useful in developing the shopping cart page. (Choose Two)
A. Verify the order total cost property is accurately calculated.
B. Verify the price fields are displayed in the correct format.
C. Verify the data transform copies the correct value from the data page to the shopping cart page.
D. Verify the data page has the correct item prices.
Answer: C,D
QUESTION NO: 4
With Pega's Situational Layer Cake approach, how do you configure a regional variation for
Human Resources (HR) time off cases?
A. Create a rule for the variation and add the rule to the layer for the region.
B. Create a rule for the variation and add it to a secondary common application layer.
C. Create a rule for the variation and add the rule to the common layer of the application.
D. Create a rule for the variation and replace the existing HR time off rule in the application common layer.
Answer: B
QUESTION NO: 5
How do you indicate the progress of a case towards resolution?
A. Apply service levels to the assignment steps.
B. Update the case status on the appropriate steps.
C. Configure a case notes field to capture progress information
D. Design intent-driven user interfaces.
Answer: B
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Updated: May 28, 2022