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QUESTION NO: 1
How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?
A. Cases report sorted by Rep and Case CreatedDate
B. Omni-Channel Supervisor tab
C. Cases report sorted by Rep and Case Owner
D. Omni-Channel Utility Component
Answer: B
QUESTION NO: 2
Used Books R Us sells books at its local store, online via its website, online via Amazon, and through a larger, well-known book company called We Sell Books. Which Sales strategy does this company user?
A. A hybrid of direct sales and sales channel
B. Sales channel
C. Direct sales
Answer: A
QUESTION NO: 3
Universal Containers to plans implement to implement lead management functionality for channel sales representative who needs to push pre-qualified leads to their partner. Partners need the ability to access and update the lead assigned to them. What solution should a consultant recommend for the scenario?
A. Create a task for the partner where a new lead is created and assign it to partner in the Partner
Community.
B. Add the leads tab to the Partner Community and configure partner profile to access leads
C. Create a customized site where partners can self-register and access their leads.
D. Configure a separate lead record type and page layout for the partner community.
Answer: B
QUESTION NO: 4
The management at universal container noticed that the lead conversion ratio has remained the same for the hospitality industry despite increase in lead creation. What steps can help determine the issue
A. Campaign dashboard by industry
B. Industry performance dashboard
C. Report on lead by source.
D. Report on lead lifetime by industry
Answer: D
QUESTION NO: 5
Cloud Kicks is currently going through a fast-paced growth of its sales department. The Sales
Director notices that new sales executives are investing time connecting with existing contacts who are not influential in furthering the business relationship. Which two potential solutions can the
Consultant recommend? Choose 2 answers
A. Track time invested in a custom field for each contact.
B. Add a Lookup field to Contacts to indicate Influential Contacts.
C. Add an Influencing Contact multi-select picklist field on the Account.
D. Implement the Account Contact Role feature.
Answer: C,D
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Updated: May 27, 2022