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QUESTION NO: 1
A company needs to enable a community to better engage with its customers. The key aspects of the community will include Cases, Knowledge, and Community Discussions. The company wants to quickly enable the community via a template. Which template should the company use?
A. Koa
B. Kokua
C. Napili (Customer Service)
D. Salesforce Tabs +Visualforce
Answer: A
QUESTION NO: 2
The quotes syncing process synchronizes updates between:
A. A quote and the opportunity it was created from
B. Different quotes created from the same opportunity
C. Various products in an opportunity
D. Different sales reps working on the same quote.
Answer: A
QUESTION NO: 3
Universal Containers to plans implement to implement lead management functionality for channel sales representative who needs to push pre-qualified leads to their partner. Partners need the ability to access and update the lead assigned to them. What solution should a consultant recommend for the scenario?
A. Create a task for the partner where a new lead is created and assign it to partner in the Partner
Community.
B. Add the leads tab to the Partner Community and configure partner profile to access leads
C. Create a customized site where partners can self-register and access their leads.
D. Configure a separate lead record type and page layout for the partner community.
Answer: B
QUESTION NO: 4
Which option best identifies with the Chatter Home Page?
A. Everyone can see what you post here. Displays posts from everyone you're following.
B. Only users with access rights can view or post here.
C. Everyone can see what you post here. Only displays posts directed to you.
Answer: A
QUESTION NO: 5
How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?
A. Cases report sorted by Rep and Case CreatedDate
B. Omni-Channel Supervisor tab
C. Cases report sorted by Rep and Case Owner
D. Omni-Channel Utility Component
Answer: B
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Updated: May 27, 2022