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Sales-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The management at universal container noticed that the lead conversion ratio has remained the same for the hospitality industry despite increase in lead creation. What steps can help determine the issue
A. Campaign dashboard by industry
B. Industry performance dashboard
C. Report on lead by source.
D. Report on lead lifetime by industry
Answer: D
QUESTION NO: 2
Used Books R Us sells books at its local store, online via its website, online via Amazon, and through a larger, well-known book company called We Sell Books. Which Sales strategy does this company user?
A. A hybrid of direct sales and sales channel
B. Sales channel
C. Direct sales
Answer: A
QUESTION NO: 3
Cloud Kicks is currently going through a fast-paced growth of its sales department. The Sales
Director notices that new sales executives are investing time connecting with existing contacts who are not influential in furthering the business relationship. Which two potential solutions can the
Consultant recommend? Choose 2 answers
A. Track time invested in a custom field for each contact.
B. Add a Lookup field to Contacts to indicate Influential Contacts.
C. Add an Influencing Contact multi-select picklist field on the Account.
D. Implement the Account Contact Role feature.
Answer: C,D
QUESTION NO: 4
Universal Containers marketing department runs many concurrent campaigns. It has specified that the influence timeframe for a campaign is 60 days. When a contact is associated to an opportunity in a contact role, what is the impact on the campaign influence for opportunities?
A. Sales reps can choose which campaigns created within the last 60 days should be added to the campaign influence related list.
B. Campaigns in which a contact became a member within the last will be added to the campaign influence L' related list.
C. All campaigns created within the last 60 days will be added to the campaign influence related list.
D. All contacts associated with campaigns will be added to the campaign influence related list.
Answer: B
QUESTION NO: 5
How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?
A. Cases report sorted by Rep and Case CreatedDate
B. Omni-Channel Supervisor tab
C. Cases report sorted by Rep and Case Owner
D. Omni-Channel Utility Component
Answer: B
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Updated: May 27, 2022