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Sales-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
A new support center has only one part-time Service Rep. Which step should a Consultant take to ensure that Case Aging is tracked accurately?
A. Let the Service Rep change the Business Hours on the Case
B. User a time-dependent Workflow Rule to update Case Status
C. Let the service Rep enter the appropriate Case age Value
D. Use an Escalation Rule to assign open Cases to another user
Answer: B
QUESTION NO: 2
The native mass email functionality is not recommended for marketing.
A. False
B. True
Answer: B
QUESTION NO: 3
Universal Containers marketing department runs many concurrent campaigns. It has specified that the influence timeframe for a campaign is 60 days. When a contact is associated to an opportunity in a contact role, what is the impact on the campaign influence for opportunities?
A. Sales reps can choose which campaigns created within the last 60 days should be added to the campaign influence related list.
B. Campaigns in which a contact became a member within the last will be added to the campaign influence L' related list.
C. All campaigns created within the last 60 days will be added to the campaign influence related list.
D. All contacts associated with campaigns will be added to the campaign influence related list.
Answer: B
QUESTION NO: 4
UC wants to implement a website for a new product launch. The site should be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team. What solution should the consultant recommend?
A. Salesforcel Sites
B. Customer Community
C. Site.com
D. Force.com Sites
Answer: C
QUESTION NO: 5
Cloud Kicks is currently going through a fast-paced growth of its sales department. The Sales
Director notices that new sales executives are investing time connecting with existing contacts who are not influential in furthering the business relationship. Which two potential solutions can the
Consultant recommend? Choose 2 answers
A. Track time invested in a custom field for each contact.
B. Add a Lookup field to Contacts to indicate Influential Contacts.
C. Add an Influencing Contact multi-select picklist field on the Account.
D. Implement the Account Contact Role feature.
Answer: C,D
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Updated: May 27, 2022