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QUESTION NO: 1
Universal containers wants to send out an email promotion on a monthly basis to a list of
50,000 leads. What should a consultant recommend to meet this requirement?
A. Use an email execution vendor to send emails for marketing campaigns
B. Create a lead assignment rule to send the email to the leads monthly
C. Use the standard salesforce mass email tool located on the leads tab
D. Create an email alert workflow rule to send the email to the leads monthly
Answer: A
QUESTION NO: 2
A business requirement specifies that opportunities with a discount between 10% and 25% must be approved by the Regional Sales Manager (RSM). Which approach addresses the business requirement?
A. Change the owner of the opportunity to the RSM upon save.
B. Create a workflow task and email notification to the RSM.
C. Create an approval step with the RSM as the approver.
D. Create an approval step and workflow rule to create a task for the RSM.
Answer: C
QUESTION NO: 3
Match this tip with its design consideration. "Users should not do things more than once because it takes time and may create dirty data"
A. Workflow rules and approvals
B. Tab and field naming
C. Record types and page layouts
D. Minimized redundant data entry
E. Search
F. Reduced clicks
Answer: D
QUESTION NO: 4
Universal Containers wants to maintain Service Level Agreements on its customer cases.
Customers are provided different service levels based on their Services agreement. The VP of
Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
A. Case Assignment
B. Salesforce Console
C. Case Escalation
D. Entitlements and Milestones
Answer: D
QUESTION NO: 5
Universal Containers is looking to reduce the volume of calls into their Product Contact Center.
Which three features should a Consultant recommend? Choose 3 answers
A. Public knowledge
B. Macros
C. Field service
D. Chatter questions
E. Communities
Answer: A,D,E
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Updated: May 27, 2022