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QUESTION NO: 1
Universal Containers agents often need to access the same cases, contacts, and orders multiple times per day.
What should a consultant recommend to meet this requirement?
A. Embed a "Recent Items" Visualforce component into the Salesforce Console for Service
B. Enable the "History" component within the Salesforce Console for Service
C. Enable the "Access Recent Items" user permission on the user profiles
D. Create a custom list view for cases, contacts, and orders and pin them to the side bar
Answer: B
QUESTION NO: 2
Universal Containers is using Salesforce and has set up a private sharing model. Sam is a sales executive who reports to John, a sales manager. Sam has ownership of the ABC Company account record and has created an opportunity for ABC Company. There is a sharing rule that allows the finance team to see all accounts and opportunities. Which statement is about data visibility is true?
A. John can see all of Sam's data
B. John and Sam can see all of the same data
Answer: A
QUESTION NO: 3
Cloud Kicks is expanding to international markets, but some products are not visible in the international price book. Which two steps should be taken? Choose 2 answers
A. Activate the price book
B. Check that the products have a standard price in the list price field.
C. Check to ensure the products have been added to the price book.
D. Check that the products have a SO list price
E. Activate the products in the price book.
Answer: C,E
QUESTION NO: 4
Universal Containers has configured a private sharing model for accounts and opportunities.
As part of its sales strategy, each sales representative collaborates with the same set of Individuals for each opportunity.
What should a consultant recommend to grant sales Rep the appropriate access to an opportunity?
A. Enable opportunity team selling and have each sales representative configure his or her default opportunity team.
B. Create a public group for each team and have the sales representatives manually share the opportunity with their respective group.
C. Enable Chatter and configure a customer Chatter group for the opportunity to allow collaboration on u ideas.
D. Create a trigger for each sales representative that would automatically share the opportunity with his or her default opportunity team.
Answer: A
QUESTION NO: 5
A strong pipeline requires trusted data. Which of the following example describes a need for trusted data?
A. As business matures, it becomes difficult to identify right prospects
B. Leads are qualified but not routed to the right people
C. Campaigns are launched without communicating the follow-up plan
D. Leads are tracked in separate systems, not accessible by all
Answer: A
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Updated: May 27, 2022