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QUESTION NO: 1
UC wants to implement a website for a new product launch. The site should be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team. What solution should the consultant recommend?
A. Salesforcel Sites
B. Customer Community
C. Site.com
D. Force.com Sites
Answer: C
QUESTION NO: 2
A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer community interacts and how it affects sales. Who would benefit most from the idea that this report helps to know who to target for future campaigns?
A. Marketing Executive
B. BI/Analytics
C. VP Marketing
D. Campaign Manager
Answer: D
QUESTION NO: 3
The native mass email functionality is not recommended for marketing.
A. False
B. True
Answer: B
QUESTION NO: 4
Which best describes the Salesforce Automation feature "Data Valid action" ?
A. Makes sure we recognize those involved in the sales process.
B. Allows to better automate the sales methodology.
C. Enforces the business process.
D. Determines the sales stages of an organization.
E. Ensures that we are tracking our progress towards the desired states.
F. Identifies key stakeholders from the buy side.
Answer: C
QUESTION NO: 5
A new support center has only one part-time Service Rep. Which step should a Consultant take to ensure that Case Aging is tracked accurately?
A. Let the Service Rep change the Business Hours on the Case
B. User a time-dependent Workflow Rule to update Case Status
C. Let the service Rep enter the appropriate Case age Value
D. Use an Escalation Rule to assign open Cases to another user
Answer: B
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Updated: May 27, 2022