Our Service-Cloud-Consultant Cram practice quiz will be the optimum resource. Many customers claimed that our study materials made them at once enlightened after using them for review. If you are still tentative about our Service-Cloud-Consultant Cram exam dumps, and some exam candidate remain ambivalent to the decision of whether to choose our Service-Cloud-Consultant Cram training materials, there are free demos for your reference for we understand your hesitation. If we miss the opportunity, we will accomplish nothing. Then, life becomes meaningless. We believe that mutual understanding is the foundation of the corporation between our customers and us.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Our staff will help you with genial attitude.
So our study materials are helpful to your preparation of the Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Cram exam. At the same time, Service-Cloud-Consultant Exam Quiz exam torrent will also help you count the type of the wrong question, so that you will be more targeted in the later exercises and help you achieve a real improvement. Service-Cloud-Consultant Exam Quiz exam guide will be the most professional and dedicated tutor you have ever met, you can download and use it with complete confidence.
But our Service-Cloud-Consultant Cram study guide will offer you the most professional guidance. As old saying goes, opportunities are always for those who prepare themselves well. In the end, you will easily pass the Service-Cloud-Consultant Cram exam through our assistance.
Salesforce Service-Cloud-Consultant Cram - All in all, learning never stops!
Our Service-Cloud-Consultant Cram exam guide have also set a series of explanation about the complicated parts certificated by the syllabus and are based on the actual situation to stimulate exam circumstance in order to provide you a high-quality and high-efficiency user experience. In addition, the Service-Cloud-Consultant Cram exam guide function as a time-counter, and you can set fixed time to fulfill your task, so that promote your efficiency in real test. The key strong-point of our Service-Cloud-Consultant Cram test guide is that we impart more important knowledge with fewer questions and answers, with those easily understandable Service-Cloud-Consultant Cram study braindumps, you will find more interests in them and experience an easy learning process.
Few people can calm down and ask what they really want. You live so tired now.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 2
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 3
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 4
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 5
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
Many people worry about buying electronic products on Internet, like our Fortinet NSE5_SSE_AD-7.6 preparation quiz, we must emphasize that our Fortinet NSE5_SSE_AD-7.6 simulating materials are absolutely safe without viruses, if there is any doubt about this after the pre-sale, we provide remote online guidance installation of our Fortinet NSE5_SSE_AD-7.6 exam practice. You need to reserve our installation packages of our CompTIA CV0-004 learning guide in your flash disks. Fortinet FCSS_SDW_AR-7.4 - In the meantime, our service allows users to use more convenient and more in line with the user's operating habits, so you will not feel tired and enjoy your study. With easy payment and thoughtful, intimate after-sales service, believe that our HP HPE3-CL01 exam dumps will not disappoint users. That would save lots of your time, and you’ll be more likely to satisfy with our CompTIA PT0-003 test guide.
Updated: May 28, 2022