And if you find that your version of the Service-Cloud-Consultant Ebook practice guide is over one year, you can enjoy 50% discount if you buy it again. After you purchase our Service-Cloud-Consultant Ebook study materials, we will provide one-year free update for you. Within one year, we will send the latest version to your mailbox with no charge if we have a new version of Service-Cloud-Consultant Ebook learning materials. The latest Service-Cloud-Consultant Ebook dumps pdf covers every topic of the certification exam and contains the latest test questions and answers. By practicing our Service-Cloud-Consultant Ebook vce pdf, you can test your skills and knowledge for the test and make well preparation for the formal exam. What are you still waiting for? Choosing our Service-Cloud-Consultant Ebook guide questions and work for getting the certificate, you will make your life more colorful and successful.
Salesforce Service Cloud Consultant Service-Cloud-Consultant As old saying goes, all roads lead to Rome.
Many people worry about buying electronic products on Internet, like our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Ebook preparation quiz, we must emphasize that our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Ebook simulating materials are absolutely safe without viruses, if there is any doubt about this after the pre-sale, we provide remote online guidance installation of our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Ebook exam practice. Once you purchase our windows software of the Service-Cloud-Consultant Reliable Test Study Guide training engine, you can enjoy unrestricted downloading and installation of our Service-Cloud-Consultant Reliable Test Study Guide study guide. You need to reserve our installation packages of our Service-Cloud-Consultant Reliable Test Study Guide learning guide in your flash disks.
We will simplify the complex concepts by adding diagrams and examples during your study. By choosing our Service-Cloud-Consultant Ebook test material, you will be able to use time more effectively than others and have the content of important information in the shortest time. Because our Service-Cloud-Consultant Ebook exam torrent is delivered with fewer questions but answer the most important information to allow you to study comprehensively, easily and efficiently.
Salesforce Service-Cloud-Consultant Ebook - So our system is great.
Your eligibility of getting a high standard of career situation will be improved if you can pass the exam, and our Service-Cloud-Consultant Ebook study guide are your most reliable ways to get it. You can feel assertive about your exam with our 100 guaranteed professional Service-Cloud-Consultant Ebook practice engine for you can see the comments on the websites, our high-quality of our Service-Cloud-Consultant Ebook learning materials are proved to be the most effective exam tool among the candidates.
In order to help all people to pass the Service-Cloud-Consultant Ebook exam and get the related certification in a short time, we designed the three different versions of the Service-Cloud-Consultant Ebook study materials. We can promise that the products can try to simulate the real examination for all people to learn and test at same time and it provide a good environment for learn shortcoming in study course.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C
QUESTION NO: 2
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 3
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 4
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 5
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
So your personal effort is brilliant but insufficient to pass the Salesforce Certified Service cloud consultant exam and our IBM S2000-025 test guide can facilitate the process smoothly & successfully. If you are an ambitious person, our PMI PMP-CN exam questions can be your best helper. HP HPE3-CL04 - There is no doubt they are clear-cut and easy to understand to fulfill your any confusion about the exam. Microsoft SC-100 - As the old saying goes, practice is the only standard to testify truth. In order to gain the trust of new customers, Microsoft AZ-204-KR practice materials provide 100% pass rate guarantee for all purchasers.
Updated: May 28, 2022