You may try it! Our Service-Cloud-Consultant Engine preparation exam have assembled a team of professional experts incorporating domestic and overseas experts and scholars to research and design related exam bank, committing great efforts to work for our candidates. Most of the experts have been studying in the professional field for many years and have accumulated much experience in our Service-Cloud-Consultant Engine practice questions. As you can see, the advantages of our research materials are as follows. Our company is a well-known multinational company, has its own complete sales system and after-sales service worldwide. Nowadays the requirements for jobs are higher than any time in the past.
Salesforce Service Cloud Consultant Service-Cloud-Consultant They can be obtained within five minutes.
So we give emphasis on your goals, and higher quality of our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Engine test guide. So the PDF version of our Service-Cloud-Consultant Valid Exam Cram exam questions is convenient. All exam materials in Service-Cloud-Consultant Valid Exam Cram learning materials contain PDF, APP, and PC formats.
All points of questions are correlated with the newest and essential knowledge. The second one of Service-Cloud-Consultant Engine test guide is emphasis on difficult and hard-to-understand points. Experts left notes for your reference, and we believe with their notes things will be easier.
Salesforce Service-Cloud-Consultant Engine - Also, your normal life will not be disrupted.
Service-Cloud-Consultant Engine test questions have so many advantages that basically meet all the requirements of the user. If you have good comments or suggestions during the trial period, you can also give us feedback in a timely manner. Our study materials will give you a benefit as Thanks, we do it all for the benefits of the user. Service-Cloud-Consultant Engine study materials look forward to your joining in.
We believe our study materials will be very useful and helpful for all people who are going to prepare for the Service-Cloud-Consultant Engine exam. There are a lot of excellent experts and professors in our company.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
Our material include free Demo, you can go for free it of the Huawei H19-338 materials and make sure that the quality of our questions and answers serve you the best. We can make sure that the PDF version of the HP HPE0-J81 test questions will be very convenient for all people. HP HPE0-J81 - If you haven't found the right materials yet, please don't worry. Real Estate New-Jersey-Real-Estate-Salesperson - For a long time, our company is insisting on giving back to our customers. ACAMS CAMS7-KR - Also, we have the chance to generate a golden bowl for ourselves.
Updated: May 28, 2022