Our Service-Cloud-Consultant Exams exam braindumps are available for downloading without any other disturbing requirements as long as you have paid successfully, which is increasingly important to an examinee as he or she has limited time for personal study. Therefore, our Salesforce Certified Service cloud consultant guide torrent is attributive to high-efficient learning. The immediate downloading feature of our Service-Cloud-Consultant Exams certification guide is an eminent advantage of our products. You will get your hands on the international Service-Cloud-Consultant Exams certificate you want. Perhaps you can ask the people around you that Service-Cloud-Consultant Exams study engine have really helped many people pass the exam. What’s more important it’s that also free of charge only if you provide relevant proof.
Come and buy our Service-Cloud-Consultant Exams exam guide!
Most people define Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Exams study tool as regular books and imagine that the more you buy, the higher your grade may be. Up to now, many people have successfully passed the Service-Cloud-Consultant Valid Exam Questions Explanations exam with our assistance. So you need to be brave enough to have a try.
By unremitting effort and studious research of the Service-Cloud-Consultant Exams actual exam, our professionals devised our high quality and high Service-Cloud-Consultant Exams effective practice materials which win consensus acceptance around the world. They are meritorious experts with a professional background in this line and remain unpretentious attitude towards our Service-Cloud-Consultant Exams preparation materials all the time. They are unsuspecting experts who you can count on.
Salesforce Service-Cloud-Consultant Exams - Sharp tools make good work.
Add Goldmile-Infobiz's products to cart now! You will have 100% confidence to participate in the exam and disposably pass Salesforce certification Service-Cloud-Consultant Exams exam. At last, you will not regret your choice.
when you buy our Service-Cloud-Consultant Exams simulating exam, our website will use professional technology to encrypt the privacy of every user to prevent hackers from stealing. We believe that business can last only if we fully consider it for our customers, so we will never do anything that will damage our reputation.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
Pegasystems PEGACPCSD25V1 - Goldmile-Infobiz's providing training material is very close to the content of the formal examination. The goal of our Microsoft AB-100 exam questions is always to get you through the Microsoft AB-100 exam. Google Generative-AI-Leader - We will provide one year free update service for those customers who choose Goldmile-Infobiz's products. If you have any worry about the CIPS L5M6 exam, do not worry, we are glad to help you. Microsoft PL-400-KR - Our resources are constantly being revised and updated, with a close correlation.
Updated: May 28, 2022