Consequently, with the help of our Service-Cloud-Consultant Free study materials, you can be confident that you will pass the exam and get the related certification as easy as rolling off a log. So what are you waiting for? Just take immediate actions! Our Service-Cloud-Consultant Free training materials have been honored as the panacea for the candidates for the exam since all of the contents in the Service-Cloud-Consultant Free guide quiz are the essences of the exam. If you choose our Service-Cloud-Consultant Free test questions as your study tool, you will be glad to study for your exam and develop self-discipline, our Service-Cloud-Consultant Free latest question adopt diversified teaching methods, and we can sure that you will have passion to learn by our products. We believe that our products will help you successfully pass your exam and hope you will like our product. We can give you suggestion on Service-Cloud-Consultant Free training engine 24/7, as long as you contact us, no matter by email or online, you will be answered quickly and professionally!
Salesforce Service Cloud Consultant Service-Cloud-Consultant You can browser our official websites.
Our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Free study materials are not only as reasonable priced as other makers, but also they are distinctly superior in the many respects. The content of our New Service-Cloud-Consultant Test Simulator Online learning guide is definitely the most abundant. Before you go to the exam, our New Service-Cloud-Consultant Test Simulator Online exam questions can provide you with the simulating exam environment.
The last but not least we have professional groups providing guidance in terms of download and installment remotely. When you decide to pass the Service-Cloud-Consultant Free exam and get relate certification, you must want to find a reliable exam tool to prepare for exam. That is the reason why I want to recommend our Service-Cloud-Consultant Free prep guide to you, because we believe this is what you have been looking for.
Salesforce Service-Cloud-Consultant Free - Our team has the most up-to-date information.
Service-Cloud-Consultant Free practice materials are highly popular in the market compared with other materials from competitors whether on the volume of sales or content as well. All precise information on the Service-Cloud-Consultant Free exam questions and high accurate questions are helpful. To help you have a thorough understanding of our Service-Cloud-Consultant Free training prep, free demos are provided for your reference. So sales and customer satisfaction improved dramatically. So we make great contribution both to line and customers greatly.
Whether or not you believe it, there have been a lot of people who have obtained internationally certified certificates through Service-Cloud-Consultant Free exam simulation. And with the certification, they all live a better life now.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 2
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 3
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
QUESTION NO: 4
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Import payment data into Salesforce and add to the contact page layout as a related list.
B. Create a Visualforce page that retrieves payment information via a Web Service call-out.
C. Use Lightning Connect to connect and access data in real-time from the billing system.
D. Create a custom tab of type URL that displays a search page from the billing system.
Answer: B,D
CMAA Construction-Manager - You only need several hours to learn and prepare for the exam every day. Databricks Databricks-Certified-Data-Engineer-Associate - Our customer service staff, who are willing to be your little helper and answer your any questions about our Salesforce Certified Service cloud consultant qualification test, fully implement the service principle of customer-oriented service activities, aiming at comprehensive, coordinated and sustainable cooperation relationship with every users. All types of our Google Security-Operations-Engineer exam questions are priced favorably on your wishes. With infallible content for your reference, our HP HPE7-A11 study guide contains the newest and the most important exam questions to practice. If you have the HP HPE7-A01 certification, it will be easier for you to get respect and power.
Updated: May 28, 2022