Our products always boast a pass rate as high as 99%. Using our Service-Cloud-Consultant Free study materials can also save your time in the exam preparation. If you choose our Service-Cloud-Consultant Free practice engine, you are going to get the certification easily. Such a valuable acquisition priced reasonably of our Service-Cloud-Consultant Free study guide is offered before your eyes, you can feel assured to take good advantage of. And we give some discounts from time to time on our Service-Cloud-Consultant Free exam questions for promoting. As we all know, famous companies use certificates as an important criterion for evaluating a person when recruiting.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Join us and you will be one of them.
Our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Free training guide always promise the best to service the clients. Our Service-Cloud-Consultant Passing Score Feedback certification questions are close to the real exam and the questions and answers of the test bank cover the entire syllabus of the real exam and all the important information about the exam. Our Service-Cloud-Consultant Passing Score Feedback learning dump can stimulate the real exam’s environment to make the learners be personally on the scene and help the learners adjust the speed when they attend the real exam.
When you have purchased our Service-Cloud-Consultant Free exam practice, but you do not know how to install it, we can also provide remote guidance to help you complete the installation. All in all, we will always be there to help you until you pass the Service-Cloud-Consultant Free exam and get a certificate. Our online staff is professionally trained and they have great knowledge on the Service-Cloud-Consultant Free study guide.
Salesforce Service-Cloud-Consultant Free - It is quite convenient.
Service-Cloud-Consultant Free practice exam will provide you with wholehearted service throughout your entire learning process. This means that unlike other products, the end of your payment means the end of the entire transaction our Service-Cloud-Consultant Free learning materials will provide you with perfect services until you have successfully passed the Service-Cloud-Consultant Free exam. And if you have any questions, just feel free to us and we will give you advice on Service-Cloud-Consultant Free study guide as soon as possible.
If you are better, you will have a more relaxed life. Service-Cloud-Consultant Free guide materials allow you to increase the efficiency of your work.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 2
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 3
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
QUESTION NO: 4
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D
QUESTION NO: 5
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
Microsoft AZ-104-KR - That is to say that we can apply our App version on all kinds of eletronic devices, such as IPAD, computer and so on. As long as the users choose to purchase our Network Appliance NS0-076 exam dumps, there is no doubt that he will enjoy the advantages of the most powerful update. APICS CPIM-8.0 - It’s like buying clothes, you only know if it is right for you when you try it on. SAP C-S4CPR-2508 - Users can not only learn new knowledge, can also apply theory into the actual problem, but also can leak fill a vacancy, can say such case selection is to meet, so to grasp the opportunity! The clients at home and abroad can purchase our PECB ISO-45001-Lead-Auditor certification questions online.
Updated: May 28, 2022