By researching on the frequent-tested points in the real exam, our experts have made both clear outlines and comprehensive questions into our Service-Cloud-Consultant Guide exam prep. So our Service-Cloud-Consultant Guide practice engine is easy for you to understand. With passing rate up to 98 to 100 percent, the quality and accuracy of our Service-Cloud-Consultant Guide training materials are unquestionable. Salesforce certification Service-Cloud-Consultant Guide exam is a examination to test the examinees' IT professional knowledge and experience, which need to master abundant IT knowledge and experience to pass. In order to grasp so much knowledge, generally, it need to spend a lot of time and energy to review many books. About choosing the perfect Service-Cloud-Consultant Guide study material, it may be reflected in matters like quality, prices, after-sale services and so on.
Salesforce Service Cloud Consultant Service-Cloud-Consultant All contents are passing rigid inspection.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Guide - Salesforce Certified Service cloud consultant If you don't believe what I say, you can know the information by asking around. Before you choose to end your practices of the Service-Cloud-Consultant Latest Exam Collection Materials study materials, the screen will display the questions you have done, which help you check again to ensure all questions of Service-Cloud-Consultant Latest Exam Collection Materials practice prep are well finished. The report includes your scores of the Service-Cloud-Consultant Latest Exam Collection Materials learning guide.
You can visit Goldmile-Infobiz to download our free demo. There are two versions of Goldmile-Infobiz dumps. The one is PDF version and another is SOFT version.
Salesforce Service-Cloud-Consultant Guide - We try our best to ensure 100% pass rate for you.
Of course, Service-Cloud-Consultant Guide simulating exam are guaranteed to be comprehensive while also ensuring the focus. We believe you have used a lot of Service-Cloud-Consultant Guide learning materials, so we are sure that you can feel the special features of Service-Cloud-Consultant Guide training questions. The most efficient our Service-Cloud-Consultant Guide study materials just want to help you pass the exam more smoothly. For our technicals are checking the changes of the questions and answers everyday to keep them the latest and valid ones.
So our Goldmile-Infobiz will provide a exam simulation for you to experience the real exam model before real exam. Service-Cloud-Consultant Guide exam simulation software is full of questions, which will improve your ability to face the exam after you exercise them.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
Cisco 300-415 - The science and technology are very developed now. Also you can ask us any questions about Databricks Databricks-Certified-Data-Engineer-Associate exam any time as you like. So you can buy our Adobe AD0-E409 actual test guide without any misgivings. Amazon AIF-C01 study guide is the best product to help you achieve your goal. As we all know, the latest Microsoft AI-102 quiz prep has been widely spread since we entered into a new computer era.
Updated: May 28, 2022