All these years, we have helped tens of thousands of exam candidates achieve success greatly. For all content of our Service-Cloud-Consultant Materials learning materials are strictly written and tested by our customers as well as the market. Come to try and you will be satisfied! I guess this is also the candidates care most as well. You can totally trust in our Service-Cloud-Consultant Materials exam questions! We guarantee you that the Service-Cloud-Consultant Materials study materials we provide to you are useful and can help you pass the test.
Salesforce Service Cloud Consultant Service-Cloud-Consultant However, our company has achieved the goal.
It is understandable that many people give their priority to use paper-based Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Materials materials rather than learning on computers, and it is quite clear that the PDF version is convenient for our customers to read and print the contents in our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Materials study guide. You can browser our official websites. We have designed a specific module to explain various common questions such as installation, passing rate and so on.
Our Service-Cloud-Consultant Materials study materials are not only as reasonable priced as other makers, but also they are distinctly superior in the many respects. With tens of thousands of our loyal customers supporting us all the way, we believe we will do a better job in this career. More and more candidates will be benefited from our excellent Service-Cloud-Consultant Materials training guide!
Salesforce Service-Cloud-Consultant Materials - Our team has the most up-to-date information.
Service-Cloud-Consultant Materials practice materials are highly popular in the market compared with other materials from competitors whether on the volume of sales or content as well. All precise information on the Service-Cloud-Consultant Materials exam questions and high accurate questions are helpful. To help you have a thorough understanding of our Service-Cloud-Consultant Materials training prep, free demos are provided for your reference. So sales and customer satisfaction improved dramatically. So we make great contribution both to line and customers greatly.
Whether or not you believe it, there have been a lot of people who have obtained internationally certified certificates through Service-Cloud-Consultant Materials exam simulation. And with the certification, they all live a better life now.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Which application will allow a client to enable Ideas on a public website?
A. Partner portal
B. Sites
C. Self-service portal
D. Customer portal
Answer: B
QUESTION NO: 2
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C
QUESTION NO: 3
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 4
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 5
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
CIPS L5M5 - No matter you are the students or the in-service staff you are busy in your school learning, your jobs or other important things and can’t spare much time to learn. Any puzzle about our Adobe AD0-E137 test torrent will receive timely and effective response, just leave a message on our official website or send us an e-mail at your convenience. All types of our Salesforce Analytics-Admn-201 exam questions are priced favorably on your wishes. With infallible content for your reference, our Microsoft SC-401 study guide contains the newest and the most important exam questions to practice. If you have the Cisco 300-620 certification, it will be easier for you to get respect and power.
Updated: May 28, 2022