Our Service-Cloud-Consultant Pdf practice questions and answers are created according to the requirement of the certification center and the latest exam information. Our Service-Cloud-Consultant Pdf real dumps cover the comprehensive knowledge points and latest practice materials that enough to help you clear Service-Cloud-Consultant Pdf exam tests. You will get our valid Service-Cloud-Consultant Pdf dumps torrent and instantly download the exam pdf after payment. The best part of Service-Cloud-Consultant Pdf exam dumps are their relevance, comprehensiveness and precision. You need not to try any other source forService-Cloud-Consultant Pdf exam preparation. This can be testified by our claim that after studying with our Service-Cloud-Consultant Pdf actual exam for 20 to 30 hours, you will be confident to take your Service-Cloud-Consultant Pdf exam and successfully pass it.
Salesforce Service Cloud Consultant Service-Cloud-Consultant So your success is guaranteed.
Free renewal of our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Pdf study prep in this respect is undoubtedly a large shining point. And we have patient and enthusiastic staff offering help on our New Service-Cloud-Consultant Exam Pattern learning prep. We have harmonious cooperation with exam candidates.
With our Service-Cloud-Consultant Pdf practice materials, and your persistence towards success, you can be optimistic about your Service-Cloud-Consultant Pdf real dumps. Even you have bought our Service-Cloud-Consultant Pdf learning braindumps, and we will send the new updates to you one year long. On one hand, all content can radically give you the best backup to make progress.
Salesforce Service-Cloud-Consultant Pdf - Need any help, please contact with us again!
As the old saying goes people change with the times. People must constantly update their stocks of knowledge and improve their practical ability. Passing the test Service-Cloud-Consultant Pdf certification can help you achieve that and buying our Service-Cloud-Consultant Pdf test practice dump can help you pass the test smoothly. Our Service-Cloud-Consultant Pdf study question is superior to other same kinds of study materials in many aspects. Our products’ test bank covers the entire syllabus of the test and all the possible questions which may appear in the test. Each question and answer has been verified by the industry experts. The research and production of our Service-Cloud-Consultant Pdf exam questions are undertaken by our first-tier expert team.
Our questions and answers are based on the real exam and conform to the popular trend in the industry. You only need 20-30 hours to learn Salesforce Certified Service cloud consultant exam torrent and prepare the exam.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 2
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 3
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 4
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 5
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
We believe that getting the newest information about the exam will help all customers pass the HRPA CHRP-KE exam easily. To some extent, these Linux Foundation KCSA certificates may determine your future. Pegasystems PEGACPCSD25V1 - So a growing number of people have set out to preparing for the exam in the past years in order to gain the higher standard life and a decent job. There are so many success examples by choosing our Fortinet NSE4_FGT_AD-7.6 guide quiz, so we believe you can be one of them. Perhaps you will regain courage and confidence through a period of learning our ACAMS CAMS-CN preparation quiz.
Updated: May 28, 2022