So our Service-Cloud-Consultant Preparation training prep is definitely making your review more durable. Our excellent Service-Cloud-Consultant Preparation study materials beckon exam candidates around the world with their attractive characters. Our experts made significant contribution to their excellence. We believe the online version of our Service-Cloud-Consultant Preparationpractice quiz will be very convenient for you. Now I want to introduce the online version of our Service-Cloud-Consultant Preparation learning guide to you. All the advandages of our Service-Cloud-Consultant Preparation exam braindumps prove that we are the first-class vendor in this career and have authority to ensure your success in your first try on Service-Cloud-Consultant Preparation exam.
But our Service-Cloud-Consultant Preparation exam questions have made it.
We have clear data collected from customers who chose our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Preparation training engine, the passing rate is 98-100 percent. Every page is carefully arranged by our experts with clear layout and helpful knowledge to remember. Our Vce Service-Cloud-Consultant Files exam questions just focus on what is important and help you achieve your goal.
with our Service-Cloud-Consultant Preparation exam dumps for 20 to 30 hours, we can claim that our customers are confident to take part in your Service-Cloud-Consultant Preparation exam and pass it for sure. In the progress of practicing our Service-Cloud-Consultant Preparation study materials, our customers improve their abilities in passing the Service-Cloud-Consultant Preparation exam, we also upgrade the standard of the exam knowledge. Therefore, this indeed helps us establish a long-term cooperation relationship on our exam braindumps.
Salesforce Service-Cloud-Consultant Preparation - They compile each answer and question carefully.
All the Service-Cloud-Consultant Preparation training files of our company are designed by the experts and professors in the field. The quality of our study materials is guaranteed. According to the actual situation of all customers, we will make the suitable study plan for all customers. If you buy the Service-Cloud-Consultant Preparation learning dumps from our company, we can promise that you will get the professional training to help you pass your exam easily. By our professional training, you will pass your exam and get the related certification in the shortest time.
There are a lot of experts and professors in or company in the field. In order to meet the demands of all people, these excellent experts and professors from our company have been working day and night.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
The first goal of our company is to help all people to pass the ISTQB ISTQB-CTFL exam and get the related certification in the shortest time. If you do not receive our Huawei H21-287_V1.0 study materials, please contact our online workers. In their opinions, the certification is a best reflection of the candidates’ work ability, so more and more leaders of companies start to pay more attention to the Huawei H11-861_V4.0 certification of these candidates. You will enjoy different learning interests under the guidance of the three versions of APMG-International ISO-IEC-27001-Foundation training guide. CompTIA PK0-005 - If you have any questions about our study materials, you can send an email to us, and then the online workers from our company will help you solve your problem in the shortest time.
Updated: May 28, 2022