So a growing number of people have set out to preparing for the exam in the past years in order to gain the higher standard life and a decent job. As is known to us, the exam has been more and more difficult for all people to pass, but it is because of this, people who have passed the Service-Cloud-Consultant Training exam successfully and get the related certification will be taken seriously by the leaders from the great companies. It is a truth universally acknowledged that there are more and more people in pursuit of the better job and a better life in the competitive world, especially these people who cannot earn a nice living. There are so many success examples by choosing our Service-Cloud-Consultant Training guide quiz, so we believe you can be one of them. Our Service-Cloud-Consultant Training exam questions will be the easiest access to success without accident for you. Just try and you will love them.
Service-Cloud-Consultant Training had a deeper impact on our work.
You will successfully pass your actual test with the help of our high quality and high hit-rate Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Training study torrent. More and more people look forward to getting the Pdf Service-Cloud-Consultant Torrent certification by taking an exam. However, the exam is very difficult for a lot of people.
If you are determined to clear Service-Cloud-Consultant Training exam and obtain a certification you shouldn't give up because of one failure. If you are willing, our Salesforce Service-Cloud-Consultant Training valid exam simulations file can help you clear exam and regain confidence. Every year there are thousands of candidates choosing our products and obtain certifications so that our Service-Cloud-Consultant Training valid exam simulations file is famous for its high passing-rate in this field.
Salesforce Service-Cloud-Consultant Training - We are committed to your success.
All customer information to purchase our Service-Cloud-Consultant Training guide torrent is confidential to outsides. You needn’t worry about your privacy information leaked by our company. People who can contact with your name, e-mail, telephone number are all members of the internal corporate. The privacy information provided by you only can be used in online support services and providing professional staff remote assistance. Our experts check whether there is an update on the Salesforce Certified Service cloud consultant exam questions every day, if an update system is sent to the customer automatically. If you have any question about our Service-Cloud-Consultant Training test guide, you can email or contact us online.
At present, Salesforce Service-Cloud-Consultant Training exam is very popular. Do you want to get Salesforce Service-Cloud-Consultant Training certificate? If it is ok, don't hesitate to sign up for the exam.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C
QUESTION NO: 2
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 3
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 4
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 5
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
The results of your Juniper JN0-253 exam will be analyzed and a statistics will be presented to you. ISACA CRISC - As long as you master these questions and answers, you will sail through the exam you want to attend. To better understand our Microsoft MS-700 preparation questions, you can also look at the details and the guarantee. Salesforce Analytics-DA-201 - With the popularity of the computer, hardly anyone can't use a computer. EXIN CDCS - Customer first, service first is our principle of service.
Updated: May 28, 2022