A lot of my friends from IT industry in order to pass Salesforce certification Service-Cloud-Consultant Exam Fees exam have spend a lot of time and effort, but they did not choose training courses or online training, so passing the exam is so difficult for them and generally, the disposable passing rate is very low. Fortunately, Goldmile-Infobiz can provide you the most reliable training tool for you. Goldmile-Infobiz provide training resource that include simulation test software, simulation test, practice questions and answers about Salesforce certification Service-Cloud-Consultant Exam Fees exam. In order to meet your personal habits, you can freely choose any version of our Service-Cloud-Consultant Exam Fees study materials within PDF, APP or PC version. Among them, the PDF version is most suitable for candidates who prefer paper materials, because it supports printing. After all, this is an authoritative test to inspect the computer professional knowledge and information technology ability.
Salesforce Service Cloud Consultant Service-Cloud-Consultant It can maximize the efficiency of your work.
As is known to us, there are best sale and after-sale service of the Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Exam Fees study materials all over the world in our company. If you miss it you will regret for a lifetime. With Goldmile-Infobiz's Salesforce Reliable Study Guide Service-Cloud-Consultant Pdf exam training materials you can pass the Salesforce Reliable Study Guide Service-Cloud-Consultant Pdf exam easily.
Do you want to try our free demo of the Service-Cloud-Consultant Exam Fees study questions? Your answer must be yes. So just open our websites in your computer. You will have easy access to all kinds of free trials of the Service-Cloud-Consultant Exam Fees practice materials.
Salesforce Service-Cloud-Consultant Exam Fees - It can help you to pass the exam successfully.
Do you have tried the Service-Cloud-Consultant Exam Fees online test engine? Here we will recommend the Service-Cloud-Consultant Exam Fees online test engine offered by Goldmile-Infobiz for all of you. Firstly, Service-Cloud-Consultant Exam Fees online training can simulate the actual test environment and bring you to the mirror scene, which let you have a good knowledge of the actual test situation. Secondly, the Service-Cloud-Consultant Exam Fees online practice allows self-assessment, which can bring you some different experience during the preparation. You can adjust your Service-Cloud-Consultant Exam Fees study plan according to the test result after each practice test.
And allows you to work in the field of information technology with high efficiency. You have seen Goldmile-Infobiz's Salesforce Service-Cloud-Consultant Exam Fees exam training materials, it is time to make a choice.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 2
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 3
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 4
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 5
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C
ACAMS CAMS-KR - If you are determined to enter into Salesforce company or some companies who are the product agents of Salesforce, a good certification will help you obtain more jobs and high positions. ACMP Global CCMP - If you want to change the dream into reality, you only need to choose the professional training. APICS CSCP-KR - Life needs new challenge. Fortinet FCSS_EFW_AD-7.6 - This training materials is what IT people are very wanted. Beyond knowing the answer, and actually understanding the IBM C1000-201 test questions puts you one step ahead of the test.
Updated: May 28, 2022