That means if you study our study guide, your passing rate is much higher than other candidates. Preparing the exam has shortcut. The most important thing for preparing the Service-Cloud-Consultant Exam Practice exam is reviewing the essential point. Our Service-Cloud-Consultant Exam Practice preparation exam is compiled specially for it with all contents like exam questions and answers from the real Service-Cloud-Consultant Exam Practice exam. If you make up your mind of our Service-Cloud-Consultant Exam Practice exam prep, we will serve many benefits like failing the first time attached with full refund service, protecting your interests against any kinds of loss. Beyond knowing the answer, and actually understanding the Service-Cloud-Consultant Exam Practice test questions puts you one step ahead of the test.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Why not have a try?
All exam questions that contained in our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Exam Practice study engine you should know are written by our professional specialists with three versions to choose from: the PDF, the Software and the APP online. With our Exam Service-Cloud-Consultant Flashcards exam questions, you will easily get the favor of executives and successfully enter the gates of famous companies. You will have higher wages and a better development platform.
Our company is responsible for our study materials. Every product Goldmile-Infobiz have sold to customer will enjoy considerate after-sales service. If you have problems about our Service-Cloud-Consultant Exam Practice study materials such as installation, operation and so on, we will quickly reply to you after our online workers have received your emails.
Salesforce Service-Cloud-Consultant Exam Practice - Our staff will help you with genial attitude.
Our Service-Cloud-Consultant Exam Practice training guide has been well known in the market. Almost all candidates know our Service-Cloud-Consultant Exam Practice exam questions as a powerful brand. Once their classmates or colleagues need to prepare an exam, they will soon introduce them to choose our Service-Cloud-Consultant Exam Practice study materials. So our study materials are helpful to your preparation of the Service-Cloud-Consultant Exam Practice exam. As a matter of fact, we receive thousands of the warm feedbacks to thank us for helping them pass the exam.
Some candidates may considerate whether the Service-Cloud-Consultant Exam Practice exam guide is profession, but it can be sure that the contents of our study materials are compiled by industry experts after them refining the contents of textbooks, they have good knowledge of exam. Service-Cloud-Consultant Exam Practice test questions also has an automatic scoring function, giving you an objective rating after you take a mock exam to let you know your true level.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 2
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 3
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Import payment data into Salesforce and add to the contact page layout as a related list.
B. Create a Visualforce page that retrieves payment information via a Web Service call-out.
C. Use Lightning Connect to connect and access data in real-time from the billing system.
D. Create a custom tab of type URL that displays a search page from the billing system.
Answer: B,D
QUESTION NO: 5
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
But our HP HPE0-J81 study guide will offer you the most professional guidance. To see whether our Adobe AD0-E136 training dumps are worthy to buy, you can have a try on our product right now. Amazon SOA-C03 - All in all, learning never stops! In addition, the Cisco 350-501 exam guide function as a time-counter, and you can set fixed time to fulfill your task, so that promote your efficiency in real test. Fortinet NSE7_CDS_AR-7.6 - You live so tired now.
Updated: May 28, 2022