Goldmile-Infobiz provide training tools included Salesforce certification Service-Cloud-Consultant Exam Tutorials exam study materials and simulation training questions and more importantly, we will provide you practice questions and answers which are very close with real certification exam. Selecting Goldmile-Infobiz can guarantee that you can in a short period of time to learn and to strengthen the professional knowledge of IT and pass Salesforce certification Service-Cloud-Consultant Exam Tutorials exam with high score. As everybody knows, competitions appear ubiquitously in current society. In order to live a better live, people improve themselves by furthering their study, as well as increase their professional Service-Cloud-Consultant Exam Tutorials skills. However, Goldmile-Infobiz is the only website whose exam practice questions and answers are developed by a study of the leading IT experts's reference materials.
Salesforce Service Cloud Consultant Service-Cloud-Consultant If I just said, you may be not believe that.
And as an industry rookie, those unreadable words and expressions in professional books often make you feel mad, but Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Exam Tutorials study materials will help you to solve this problem perfectly. With it, your exam problems will be solved. Goldmile-Infobiz Salesforce Service-Cloud-Consultant Official Practice Test exam training materials can help you to pass the exam easily.
Practice and diligence make perfect. Every one looks forward to becoming an excellent person. You will become the lucky guys after passing the Service-Cloud-Consultant Exam Tutorials exam.
Salesforce Service-Cloud-Consultant Exam Tutorials - Quitters never win and winners never quit.
This is a wise choice, after using our Service-Cloud-Consultant Exam Tutorials training materials, you will realize your dream of a promotion because you deserve these reports and your efforts will be your best proof. Therefore, when you are ready to review the exam, you can fully trust our products, choose our learning materials. If you don't want to miss out on such a good opportunity, buy it quickly. Thus, users do not have to worry about such trivial issues as typesetting and proofreading, just focus on spending the most practice to use our Service-Cloud-Consultant Exam Tutorials learning materials. After careful preparation, I believe you will be able to pass the exam.
With our latest Service-Cloud-Consultant Exam Tutorials training materials, you will pass the certification exam in your first try. We hope you clear exam successfully with our products.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 2
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
SAP C_TS4FI_2023 - You also can become the lucky guys as long as you are willing to learn. We know the difficulty of Microsoft MS-900-KR real exam so our IT experts written the best quality exam answers for our customers who didn't get good result. Microsoft PL-200 - Sometimes, you must decisively abandon some trivial things, and then you can harvest happiness and fortunes. Goldmile-Infobiz provide you with 100% free up-dated BCI CBCI study material for 356 days after complete purchase. Microsoft PL-300 - Besides, the exam practice questions and answers have wide coverage of the content of the examination and the correct rate is up to 100%.
Updated: May 28, 2022