Our experts pass onto the exam candidate their know-how of coping with the exam by our Service-Cloud-Consultant Mock Exam training questions. And i can say that our Service-Cloud-Consultant Mock Exam study guide is the unique on the market for its high-effective. Our Service-Cloud-Consultant Mock Exam practice engine is admired by all our customers for our experts' familiarity and dedication with the industry all these years. For this reason, all questions and answers in our Service-Cloud-Consultant Mock Exam valid dumps are certified and tested by our senior IT professionals. And we guarantee that if you failed the certification exam with our Service-Cloud-Consultant Mock Exam pdf torrent, we will get your money back to reduce your loss. So if you have any question about our Service-Cloud-Consultant Mock Exam exam quiz, just contact with us and we will help you immediately.
Salesforce Service Cloud Consultant Service-Cloud-Consultant PDF version is easy for read and print out.
In fact, a lot of our loyal customers have became our friends and only relay on our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Mock Exam study braindumps. Once you have well prepared with our Service-Cloud-Consultant Valid Test Test dumps collection, you will go through the formal test without any difficulty. To help people pass exam easily, we bring you the latest Service-Cloud-Consultant Valid Test Test exam prep for the actual test which enable you get high passing score easily in test.
Up to now, more than 98 percent of buyers of our Service-Cloud-Consultant Mock Exam practice braindumps have passed it successfully. And our Service-Cloud-Consultant Mock Exam training materials can be classified into three versions: the PDF, the software and the app version. Though the content is the same, but the displays are different due to the different study habbits of our customers.
Salesforce Service-Cloud-Consultant Mock Exam - People always make excuses for their laziness.
It is an incredible opportunity among all candidates fighting for the desirable exam outcome to have our Service-Cloud-Consultant Mock Exam practice materials. With the help of our hardworking experts, our Service-Cloud-Consultant Mock Exam exam braindumps have been on the front-front of this industry and help exam candidates around the world win in valuable time. With years of experience dealing with exam, they have thorough grasp of knowledge which appears clearly in our Service-Cloud-Consultant Mock Exam actual exam. To choose us is to choose success!
The countdown time will run until it is time to submit your exercises of the Service-Cloud-Consultant Mock Exam study materials. Also, it will remind you when the time is soon running out.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 2
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 3
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 4
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
QUESTION NO: 5
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D
Microsoft PL-900-KR certifications are thought to be the best way to get good jobs in the high-demanding market. ACAMS CAMS7-KR - While the product of Goldmile-Infobiz is a good guarantee of the resource of information. SAP C-S4CPR-2508 - The certificate is of significance in our daily life. You can free download part of Goldmile-Infobiz's practice questions and answers about Salesforce certification CIPS L4M6 exam online. With scientific review and arrangement from professional experts as your backup, and the most accurate and high quality content of our Cisco 350-901 study materials, you will cope with it like a piece of cake.
Updated: May 28, 2022