The free Service-Cloud-Consultant Mock Exam exam updates feature is one of the most helpful features for the candidates to get their preparation in the best manner with latest changes. The Salesforce introduces changes in the Service-Cloud-Consultant Mock Exam format and topics, which are reported to our valued customers. In this manner, a constant update feature is being offered to Service-Cloud-Consultant Mock Exam exam customers. Despite being excellent in other areas, we have always believed that quality and efficiency should be the first of our Service-Cloud-Consultant Mock Exam real exam. For our Service-Cloud-Consultant Mock Exam study materials, the high passing rate as 98% to 100% is the best test for quality and efficiency. The sooner you download and use Service-Cloud-Consultant Mock Exam training materials the sooner you get the Service-Cloud-Consultant Mock Exam certificate.
Salesforce Service Cloud Consultant Service-Cloud-Consultant It is time to refresh again.
With the help of our hardworking experts, our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Mock Exam exam braindumps have been on the front-front of this industry and help exam candidates around the world win in valuable time. Also, it will remind you when the time is soon running out. A lot of our candidates used up all examination time and leave a lot of unanswered questions of the Test Service-Cloud-Consultant Questions Fee exam questions.
Service-Cloud-Consultant Mock Exam certifications are thought to be the best way to get good jobs in the high-demanding market. There is a large range of Service-Cloud-Consultant Mock Exam certifications that can help you improve your professional worth and make your dreams come true. Our Service-Cloud-Consultant Mock Exam certification practice materials provide you with a wonderful opportunity to get your dream certification with confidence and ensure your success by your first attempt.
Also, our Salesforce Service-Cloud-Consultant Mock Exam exam guide will keep advancing.
Our Service-Cloud-Consultant Mock Exam exam questions are related to test standards and are made in the form of actual tests. Whether you are newbie or experienced exam candidates, our Service-Cloud-Consultant Mock Exam study guide will relieve you of tremendous pressure and help you conquer the difficulties with efficiency. If you study with our Service-Cloud-Consultant Mock Exam practice engine for 20 to 30 hours, we can claim that you can pass the exam as easy as a pie. Why not have a try?
In case there are any changes happened to the Service-Cloud-Consultant Mock Exam exam, the experts keep close eyes on trends of it and compile new updates constantly. It means we will provide the new updates of our Service-Cloud-Consultant Mock Exam preparation dumps freely for you later after your payment.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
With our Linux Foundation CNPA exam questions, you will easily get the favor of executives and successfully enter the gates of famous companies. SAP C_BCBTM_2509 - Nowadays the competition in the job market is fiercer than any time in the past. According to these ignorant beginners, the Cisco 200-301-KR exam questions set up a series of basic course, by easy to read, with corresponding examples to explain at the same time, the Salesforce Certified Service cloud consultant study question let the user to be able to find in real life and corresponds to the actual use of learned knowledge, deepened the understanding of the users and memory. We can claim that as long as you study with our CIPS L4M6 exam guide for 20 to 30 hours, you will pass your CIPS L4M6 exam confidently. Therefore, getting the test Salesforce Salesforce-MuleSoft-Developer-I certification is of vital importance to our future employment.
Updated: May 28, 2022