As a prestigious platform offering practice material for all the IT candidates, Goldmile-Infobiz experts try their best to research the best valid and useful Salesforce Service-Cloud-Consultant Sample Questions exam dumps to ensure you 100% pass. The contents of Service-Cloud-Consultant Sample Questions exam training material cover all the important points in the Service-Cloud-Consultant Sample Questions actual test, which can ensure the high hit rate. You can instantly download the Salesforce Service-Cloud-Consultant Sample Questions practice dumps and concentrate on your study immediately. In the such a brilliant era of IT industry in the 21st century competition is very fierce. Naturally, Salesforce certification Service-Cloud-Consultant Sample Questions exam has become a very popular exam in the IT area. With our Service-Cloud-Consultant Sample Questions free demo, you can check out the questions quality, validity of our Salesforce practice torrent before you choose to buy it.
Salesforce Service Cloud Consultant Service-Cloud-Consultant You can copy to your mobile, Ipad or others.
Goldmile-Infobiz's Salesforce Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Sample Questions exam training materials is ensure that you fully understand the questions and issues behind the concept. Our Service-Cloud-Consultant Exam Labs dumps torrent contains everything you want to solve the challenge of real exam. Our Service-Cloud-Consultant Exam Labs free dumps demo will provide you some basic information for the accuracy of our exam materials.
Goldmile-Infobiz Salesforce Service-Cloud-Consultant Sample Questions exam training materials have the best price value. Compared to many others training materials, Goldmile-Infobiz's Salesforce Service-Cloud-Consultant Sample Questions exam training materials are the best. If you need IT exam training materials, if you do not choose Goldmile-Infobiz's Salesforce Service-Cloud-Consultant Sample Questions exam training materials, you will regret forever.
Salesforce Service-Cloud-Consultant Sample Questions - You can totally rely on us!
The Service-Cloud-Consultant Sample Questions practice exam we offered is designed with the real questions that will help you in enhancing your knowledge about the Service-Cloud-Consultant Sample Questions certification exam. Our online test engine will improve your ability to solve the difficulty of Service-Cloud-Consultant Sample Questions real questions and get used to the atmosphere of the formal test. Our experts created the valid Service-Cloud-Consultant Sample Questions study guide for most of candidates to help them get good result with less time and money.
The download and install set no limits for the amount of the computers and the persons who use Service-Cloud-Consultant Sample Questions test prep. So we provide the best service for you as you can choose the most suitable learning methods to master the Service-Cloud-Consultant Sample Questions exam torrent.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 2
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 3
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 4
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 5
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
ACAMS CAMS-KR - PayPal doesn't have extra costs. I believe our SAP C-ARP2P-2508 test braindumps will bring you great convenience. We give customers the privileges to check the content of our EMC D-PCR-DY-01 real dumps before placing orders. HP HPE3-CL01 - And we are consigned as the most responsible company in this area. For all the above services of our Juniper JN0-232 practice engine can enable your study more time-saving and energy-saving.
Updated: May 28, 2022