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Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1 When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement? A. Account tab with Cases related list B. Case tabs with Account subtabs C. Account tabs with Case Subtabs D. Account tabs and Cases tab Answer: A
QUESTION NO: 2 In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit. What should a Consultant recommend to support this exercise? A. Use a Partial sandbox for the DR exercise B. Use a Developer Pro sandbox for the DR exercise C. Use a Full copy sandbox for the DR exercise D. Allow the exercise to be done in a Production instance Answer: C
QUESTION NO: 3 Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account: * Billing problems account for less than 5% of calls. * Billing data is stored in an external system containing over 20 million records. * Agents do not want to maintain separate login sessions for Salesforce and the billing system. Which two solutions should a consultant recommend? Choose 2 answers A. Import payment data into Salesforce and add to the contact page layout as a related list. B. Create a Visualforce page that retrieves payment information via a Web Service call-out. C. Use Lightning Connect to connect and access data in real-time from the billing system. D. Create a custom tab of type URL that displays a search page from the billing system. Answer: B,D
QUESTION NO: 4 Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer. Which method should the consultant suggest? A. On-Demand Email-to-case B. Omni channel routing C. Web to case forms D. Standard email to case Answer: A
QUESTION NO: 5 What method can NOT be leveraged to capture Cases in addition to via the Case tab? A. Customer Portal B. Email to Case C. Self Service Portal D. Chatter feeds Answer: D
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Updated: May 28, 2022
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The latest Service-Cloud-Consultant Study Guide dumps collection covers everything you need to overcome the difficulty of real questions and certification exam. Accurate Service-Cloud-Consultant Study Guide test answers are tested and verified by our professional experts with the high technical knowledge and rich experience. You may get answers from other vendors, but our Service-Cloud-Consultant Study Guide briandumps pdf are the most reliable training materials for your exam preparation.
Our App online version of Service-Cloud-Consultant Study Guide study materials, it is developed on the basis of a web browser, as long as the user terminals on the browser, can realize the application which has applied by the Service-Cloud-Consultant Study Guide simulating materials of this learning model, users only need to open the App link, you can quickly open the learning content in real time in the ways of the Service-Cloud-Consultant Study Guide exam guide, can let users anytime, anywhere learning through our App, greatly improving the use value of our Service-Cloud-Consultant Study Guide exam prep.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1 When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement? A. Account tab with Cases related list B. Case tabs with Account subtabs C. Account tabs with Case Subtabs D. Account tabs and Cases tab Answer: A
QUESTION NO: 2 In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit. What should a Consultant recommend to support this exercise? A. Use a Partial sandbox for the DR exercise B. Use a Developer Pro sandbox for the DR exercise C. Use a Full copy sandbox for the DR exercise D. Allow the exercise to be done in a Production instance Answer: C
QUESTION NO: 3 Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account: * Billing problems account for less than 5% of calls. * Billing data is stored in an external system containing over 20 million records. * Agents do not want to maintain separate login sessions for Salesforce and the billing system. Which two solutions should a consultant recommend? Choose 2 answers A. Import payment data into Salesforce and add to the contact page layout as a related list. B. Create a Visualforce page that retrieves payment information via a Web Service call-out. C. Use Lightning Connect to connect and access data in real-time from the billing system. D. Create a custom tab of type URL that displays a search page from the billing system. Answer: B,D
QUESTION NO: 4 Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer. Which method should the consultant suggest? A. On-Demand Email-to-case B. Omni channel routing C. Web to case forms D. Standard email to case Answer: A
QUESTION NO: 5 What method can NOT be leveraged to capture Cases in addition to via the Case tab? A. Customer Portal B. Email to Case C. Self Service Portal D. Chatter feeds Answer: D
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Our Service-Cloud-Consultant Study Guide quiz torrent can provide you with a free trial version, thus helping you have a deeper understanding about our Service-Cloud-Consultant Study Guide test prep and estimating whether this kind of study material is suitable to you or not before purchasing. With the help of our trial version, you will have a closer understanding about our Service-Cloud-Consultant Study Guide exam torrent from different aspects, ranging from choice of three different versions available on our test platform to our after-sales service. Otherwise you may still be skeptical and unintelligible about our Service-Cloud-Consultant Study Guide test prep.
Salesforce Service-Cloud-Consultant Study Guide - As an old saying goes: Practice makes perfect.
The latest Service-Cloud-Consultant Study Guide dumps collection covers everything you need to overcome the difficulty of real questions and certification exam. Accurate Service-Cloud-Consultant Study Guide test answers are tested and verified by our professional experts with the high technical knowledge and rich experience. You may get answers from other vendors, but our Service-Cloud-Consultant Study Guide briandumps pdf are the most reliable training materials for your exam preparation.
Our App online version of Service-Cloud-Consultant Study Guide study materials, it is developed on the basis of a web browser, as long as the user terminals on the browser, can realize the application which has applied by the Service-Cloud-Consultant Study Guide simulating materials of this learning model, users only need to open the App link, you can quickly open the learning content in real time in the ways of the Service-Cloud-Consultant Study Guide exam guide, can let users anytime, anywhere learning through our App, greatly improving the use value of our Service-Cloud-Consultant Study Guide exam prep.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1 When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement? A. Account tab with Cases related list B. Case tabs with Account subtabs C. Account tabs with Case Subtabs D. Account tabs and Cases tab Answer: A
QUESTION NO: 2 In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit. What should a Consultant recommend to support this exercise? A. Use a Partial sandbox for the DR exercise B. Use a Developer Pro sandbox for the DR exercise C. Use a Full copy sandbox for the DR exercise D. Allow the exercise to be done in a Production instance Answer: C
QUESTION NO: 3 Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account: * Billing problems account for less than 5% of calls. * Billing data is stored in an external system containing over 20 million records. * Agents do not want to maintain separate login sessions for Salesforce and the billing system. Which two solutions should a consultant recommend? Choose 2 answers A. Import payment data into Salesforce and add to the contact page layout as a related list. B. Create a Visualforce page that retrieves payment information via a Web Service call-out. C. Use Lightning Connect to connect and access data in real-time from the billing system. D. Create a custom tab of type URL that displays a search page from the billing system. Answer: B,D
QUESTION NO: 4 Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer. Which method should the consultant suggest? A. On-Demand Email-to-case B. Omni channel routing C. Web to case forms D. Standard email to case Answer: A
QUESTION NO: 5 What method can NOT be leveraged to capture Cases in addition to via the Case tab? A. Customer Portal B. Email to Case C. Self Service Portal D. Chatter feeds Answer: D
Even if you have acquired the knowledge about the Microsoft SC-300-KR actual test, the worries still exist. After printing, you not only can bring the PMI PMP study guide with you wherever you go since it doesn't take a place, but also can make notes on the paper at your liberty, which may help you to understand the contents of our PMI PMP learning prep better. Now you can learn Amazon AWS-Certified-Developer-Associate-KR skills and theory at your own pace and anywhere you want with top of the Amazon AWS-Certified-Developer-Associate-KR braindumps, you will find it's just like a pice a cake to pass Amazon AWS-Certified-Developer-Associate-KRexam. We aim to leave no misgivings to our customers on our CIPS L5M5 practice braindumps so that they are able to devote themselves fully to their studies on CIPS L5M5 guide materials and they will find no distraction from us. Contrary to most of the SAP C_SIGPM_2403 exam preparatory material available online, Goldmile-Infobiz’s dumps can be obtained on an affordable price yet their quality and benefits beat all similar products of our competitors.
