We have a large number of regular customers exceedingly trust our Salesforce Certified Service cloud consultant practice materials for their precise content about the exam. You may previously have thought preparing for the Service-Cloud-Consultant Study Notes practice exam will be full of agony, actually, you can abandon the time-consuming thought from now on. Our practice materials can be understood with precise content for your information, which will remedy your previous faults and wrong thinking of knowledge needed in this exam. If you have some questions about our Service-Cloud-Consultant Study Notes exam braindumps, ask for our after-sales agent, they will solve the problems for you as soon as possible. Our Service-Cloud-Consultant Study Notes training materials impressed all our customers by the help as well as our after-sales services. Unlike many other learning materials, our Service-Cloud-Consultant Study Notes study materials are specially designed to help people pass the exam in a more productive and time-saving way, and such an efficient feature makes it a wonderful assistant in personal achievement as people have less spare time nowadays.
Salesforce Service Cloud Consultant Service-Cloud-Consultant With it, your exam problems will be solved.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Study Notes - Salesforce Certified Service cloud consultant Practice and diligence make perfect. The person who has been able to succeed is because that he believed he can do it. Goldmile-Infobiz is able to help each IT person, because it has the capability.
So can you as long as you buy our Service-Cloud-Consultant Study Notes exam braindumps. Propulsion occurs when using our Service-Cloud-Consultant Study Notes preparation quiz. They can even broaden amplitude of your horizon in this line.
Salesforce Service-Cloud-Consultant Study Notes - Now let our Goldmile-Infobiz help you!
There are three different versions of our Service-Cloud-Consultant Study Notes preparation prep including PDF, App and PC version. Each version has the suitable place and device for customers to learn anytime, anywhere. In order to give you a basic understanding of our various versions on our Service-Cloud-Consultant Study Notes exam questions, each version offers a free trial. So there are three free demos of our Service-Cloud-Consultant Study Notes exam materials. And you can easily download the demos on our website.
Goldmile-Infobiz insists on providing you with the best and high quality exam dumps, aiming to ensure you 100% pass in the actual test. Being qualified with Salesforce certification will bring you benefits beyond your expectation.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 2
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 3
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 4
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 5
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
SAP C_BCBAI_2509 had a deeper impact on our work. Now, AACE International AACE-PSP sure pass exam will help you step ahead in the real exam and assist you get your AACE International AACE-PSP certification easily. If you want to get the related certification in an efficient method, please choose the Adobe AD0-E608-KR study materials from our company. Python Institute PCAP-31-03 - If you want to pass exam one-shot, you shouldn't miss our files. This is a wise choice, after using our Cisco 350-501 training materials, you will realize your dream of a promotion because you deserve these reports and your efforts will be your best proof.
Updated: May 28, 2022