We have a special technical customer service staff to solve all kinds of consumers’ problems on our Service-Cloud-Consultant Study Notes exam questions. If you have questions when installing or using our Service-Cloud-Consultant Study Notes practice engine, you can always contact our customer service staff via email or online consultation. They will solve your questions about Service-Cloud-Consultant Study Notes preparation materials with enthusiasm and professionalism, giving you a timely response whenever you contact them. Therefore, our study materials specifically introduce a mock examination function. With Service-Cloud-Consultant Study Notes exam materials, you can not only feel the real exam environment, but also experience the difficulty of the exam. In fact, a number of qualifying exams and qualifications will improve your confidence and sense of accomplishment to some extent, so our Service-Cloud-Consultant Study Notes learning materials can be your new target.
Salesforce Service Cloud Consultant Service-Cloud-Consultant It can maximize the efficiency of your work.
As is known to us, there are best sale and after-sale service of the Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Study Notes study materials all over the world in our company. With Goldmile-Infobiz's Salesforce Service-Cloud-Consultant Latest Test Answers exam training materials you can pass the Salesforce Service-Cloud-Consultant Latest Test Answers exam easily. The training tools which designed by our website can help you pass the exam the first time.
So just open our websites in your computer. You will have easy access to all kinds of free trials of the Service-Cloud-Consultant Study Notes practice materials. You can apply for many types of Service-Cloud-Consultant Study Notes exam simulation at the same time.
Salesforce Service-Cloud-Consultant Study Notes - It can help you to pass the exam successfully.
Do you have tried the Service-Cloud-Consultant Study Notes online test engine? Here we will recommend the Service-Cloud-Consultant Study Notes online test engine offered by Goldmile-Infobiz for all of you. Firstly, Service-Cloud-Consultant Study Notes online training can simulate the actual test environment and bring you to the mirror scene, which let you have a good knowledge of the actual test situation. Secondly, the Service-Cloud-Consultant Study Notes online practice allows self-assessment, which can bring you some different experience during the preparation. You can adjust your Service-Cloud-Consultant Study Notes study plan according to the test result after each practice test.
And allows you to work in the field of information technology with high efficiency. You have seen Goldmile-Infobiz's Salesforce Service-Cloud-Consultant Study Notes exam training materials, it is time to make a choice.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 2
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 3
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
QUESTION NO: 4
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 5
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D
HP HPE7-A08 - If you are determined to enter into Salesforce company or some companies who are the product agents of Salesforce, a good certification will help you obtain more jobs and high positions. Amazon SAP-C02-KR - If you want to change the dream into reality, you only need to choose the professional training. Microsoft AI-102 - Life needs new challenge. Amazon SAA-C03 - This training materials is what IT people are very wanted. Beyond knowing the answer, and actually understanding the HP HPE3-CL03 test questions puts you one step ahead of the test.
Updated: May 28, 2022