They are a bunch of courteous staff waiting for offering help 24/7. You can definitely contact them when getting any questions related with our Service-Cloud-Consultant Study Questions preparation quiz. And you will be satified by their professional guidance. You choosing Goldmile-Infobiz to help you pass Salesforce certification Service-Cloud-Consultant Study Questions exam is a wise choice. You can first online free download Goldmile-Infobiz's trial version of exercises and answers about Salesforce certification Service-Cloud-Consultant Study Questions exam as a try, then you will be more confident to choose Goldmile-Infobiz's product to prepare for Salesforce certification Service-Cloud-Consultant Study Questions exam. Our Service-Cloud-Consultant Study Questions study guide will be the best choice for your time, money and efforts.
Salesforce Service Cloud Consultant Service-Cloud-Consultant You will know the effect of this exam materials.
Whether you are a student or an office worker, whether you are a veteran or a rookie who has just entered the industry, Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Study Questions test answers will be your best choice. Do not worry about that you can't pass the exam, and do not doubt your ability. Join the Salesforce Reliable Service-Cloud-Consultant Braindumps exam, then Goldmile-Infobiz help you to solve the all the problem to prepare for the exam.
At present, our Service-Cloud-Consultant Study Questions study prep has gained wide popularity among different age groups. Most of them are consistently learning different things. Therefore, we sincerely wish you can attempt to our Service-Cloud-Consultant Study Questions test question.
Salesforce Service-Cloud-Consultant Study Questions - In every area, timing counts importantly.
Goldmile-Infobiz's Salesforce Service-Cloud-Consultant Study Questions exam training materials is the best training materials. If you are an IT staff, it will be your indispensable training materials. Do not take your future betting on tomorrow. Goldmile-Infobiz's Salesforce Service-Cloud-Consultant Study Questions exam training materials are absolutely trustworthy. We are dedicated to provide the materials to the world of the candidates who want to participate in IT exam. To get the Salesforce Service-Cloud-Consultant Study Questions exam certification is the goal of many IT people & Network professionals. The pass rate of Goldmile-Infobiz is incredibly high. We are committed to your success.
Our experts check whether there is an update on the Salesforce Certified Service cloud consultant exam questions every day, if an update system is sent to the customer automatically. If you have any question about our Service-Cloud-Consultant Study Questions test guide, you can email or contact us online.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C
QUESTION NO: 2
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 3
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 4
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 5
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
Microsoft AI-102-KR - And don't worry about how to pass the test, Goldmile-Infobiz certification training will be with you. With our software version of our Cloud Security Alliance CCSK guide braindumps, you can practice and test yourself just like you are in a real exam for our Cloud Security Alliance CCSK study materials have the advandage of simulating the real exam. Microsoft MB-280 - Because all questions in the actual test are included in Goldmile-Infobiz practice test dumps which provide you with the adequate explanation that let you understand these questions well. So it is convenient for you to have a good understanding of our product before you decide to buy our Cisco 300-410 training materials. HP HPE7-A08 - This is doubly true for IT field.
Updated: May 28, 2022