It is known to us that passing the Service-Cloud-Consultant Test Papers exam is very difficult for a lot of people. Choosing the correct study materials is so important that all people have to pay more attention to the study materials. If you have any difficulty in choosing the correct Service-Cloud-Consultant Test Papers study braindumps, here comes a piece of good news for you. If you still cannot trust us, we have prepared the free trials of the Service-Cloud-Consultant Test Papers study materials for you to try. In fact, we never cheat on customers. Just come and buy it!
Salesforce Service Cloud Consultant Service-Cloud-Consultant So our customers can pass the exam with ease.
If you are still waiting, still hesitating, or you are very depressed how through Salesforce Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Test Papers certification exam. Our PDF version can be printed and you can take notes as you like. We know that every user has their favorite.
We should use the most relaxed attitude to face all difficulties. Although Salesforce Service-Cloud-Consultant Test Papers exam is very difficult, but we candidates should use the most relaxed state of mind to face it. Because Goldmile-Infobiz's Salesforce Service-Cloud-Consultant Test Papers exam training materials will help us to pass the exam successfully.
All the help provided by Salesforce Service-Cloud-Consultant Test Papers test prep is free.
Our Service-Cloud-Consultant Test Papers vce braindumps will boost your confidence for taking the actual test because the pass rate of our preparation materials almost reach to 98%. You can instantly download the free trial of Service-Cloud-Consultant Test Papers exam pdf and check its credibility before you decide to buy. Our Service-Cloud-Consultant Test Papers free dumps are applied to all level of candidates and ensure you get high passing score in their first try.
Good chances are few. Please follow your heart.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 2
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 3
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 4
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 5
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
Our Microsoft MB-700 training materials cover the most content of the real exam and the accuracy of our Microsoft MB-700 test answers is 100% guaranteed. SAP C_S4PM2_2507 - Whenever it is possible, you can begin your study as long as there has a computer. Our PMI PMP test engine allows you to practice until you think it is ok. Please believe that Cyber AB CMMC-CCA learning materials will be your strongest backing from the time you buy our Cyber AB CMMC-CCA practice braindumps to the day you pass the exam. To get the Cisco 300-415 certification is considered as the most direct-viewing way to make big change in your professional profile, and we are the exact Cisco 300-415 exam braindumps vendor.
Updated: May 28, 2022