In order to provide the most effective Service-Cloud-Consultant Test Question exam materials which cover all of the current events for our customers, a group of experts in our company always keep an close eye on the changes of the Service-Cloud-Consultant Test Question exam, and then will compile all of the new key points as well as the latest types of exam questions into the new version of our Service-Cloud-Consultant Test Question training engine. Do not lose the wonderful chance to advance with times. Just come and have a try on our Service-Cloud-Consultant Test Question study questions! Being devoted to this area for over ten years, our experts keep the excellency of our Salesforce Certified Service cloud consultant exam question like always. They are distinguished experts in this area who can beef up your personal capacity. Therefore, you are able to get hang of the essential points in a shorter time compared to those who are not willing to use our Service-Cloud-Consultant Test Question exam torrent.
Salesforce Service Cloud Consultant Service-Cloud-Consultant There is no doubt that you can get a great grade.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Test Question - Salesforce Certified Service cloud consultant We also provide a 100% refund policy for all users who purchase our questions. So we have adamant attitude to offer help rather than perfunctory attitude. All New Test Service-Cloud-Consultant Collection Free test prep is made without levity and the passing rate has up to 98 to 100 percent now.
That is to say, almost all the students who choose our products can finally pass the exam. What are you waiting for? Just rush to buy our Service-Cloud-Consultant Test Question learning braindumps! We believe that the greatest value of Service-Cloud-Consultant Test Question training guide lies in whether it can help candidates pass the examination, other problems are secondary.
Salesforce Service-Cloud-Consultant Test Question - It is very easy and convenient to use and find.
For easy use, Goldmile-Infobiz provides you with different version exam dumps. PDF version dumps are easy to read and reproduce the real exam. SOFT version dumps is a test engine which can measure what your preparations for the exam. If you want to know whether you prepare well for the test, you can take advantage of the SOFT version dumps to measure your ability. So you can quickly know your weaknesses and shortcomings, which is helpful to your further study.
Our experts are constantly looking for creative way to immortalize our Service-Cloud-Consultant Test Question actual exam in this line. Their masterpieces are instrumental to offer help and improve your performance in the real exam.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 2
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 3
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 4
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
QUESTION NO: 5
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D
Once you have tried our free demo, you will ensure that our product can guarantee that you successfully pass APMG-International ISO-IEC-27001-Foundation exam. Adobe AD0-E137 exam questions can fuel your speed and help you achieve your dream. The aim that we try our best to develop the CompTIA 220-1101 exam software is to save you money and time, and offer the effective help for you to pass the exam during your preparation for CompTIA 220-1101 exam. You may worry there is little time for you to learn the Microsoft PL-200 study tool and prepare the exam because you have spent your main time and energy on your most important thing such as the job and the learning and can’t spare too much time to learn. ASQ CSSBB - To choose Goldmile-Infobiz is equivalent to choose the best quality service.
Updated: May 28, 2022